Alex Borisov, Co-founder of ROCKETECH tell us about the development market and the consequences of the coronavirus.
First of all, how are you and your family doing in these COVID-19 times?
Alex Borisov: Doing well without any problem. I had Covid and passed in an easy way.
Tell us about you, your career, how you founded ROCKETECH.
Alex Borisov: We have founded ROCKETECH with Alexander, my partner. We have started with the idea that many founders will want to build something in the IT industry, and they need a good team that can handle their tasks.
We have continually evolved with the processes and services that we provide, and now we help people to create something from scratch and scale it afterwards.
How does ROCKETECH innovate?
Alex Borisov: It is the continuous process of improvements. We have different teams that handle projects together with founders that are buying our services. These teams have specific specialization and become better all the time. All other people are working in support, lawyer, financials, project management, the review process, quality improvements process, etc.
We have our own standards that we review from time to time and make better constantly, and we have it for every single vertical of the project. We believe that the best practices of SCRUM let you achieve innovations and the best software products.
How does the coronavirus pandemic affect your business finances?
Alex Borisov: We have prepared for this coronavirus situation. Because we operate in Asia and we saw that this situation would come across the globe. Some time ago, we started to work remotely completely, and at scale, we didn’t fall down with quality. So we have prepared well with internal processes, and overall we have grown very rapidly for the last year. Many founders come to us because they want to have good tech partners and enter strongly into the IT market.
So software developers are one of the beneficiaries in the current situation.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Alex Borisov: We didn’t fire anyone if you are asking about this. I think if development companies have good developers, they are busy all the time, and this is what ROCKETECH is staying. We don’t need many Management teams because if you have a good developer, why do you need to have such a big control over him?
We are a building stable system where SCRUM is a key, and a skilled team becomes a star team that founders like very much. This lets us work together with founders for very long, help them during all life cycles of the software product because the team starts to work after some time like complex unit and starts delivering more than was planned before. I think that if you do things right like this, why founders need to stop cooperating with you? If you give value to them?
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Alex Borisov: Many tools, CRM, Atlassian products, Figma, Google docs, Slack, Telegram, Zoom, Loom, and every single one of these tools help us manage customers’ money. I think our relationship becomes more trustable now, and we provide them the value of smart burn their money and are very transparent to them. We target customers and project success, and all our tools and services are very much specific to our market, but it guides you to the result.
Did you benefit from any government grants, and did that help keep your business afloat?
Alex Borisov: So far, never worked with grants or any investments. Together with my partner, we build ROCKETECH from scratch and still don’t look for any extra funding.
Your final thoughts?
Alex Borisov: Everyone talks about the problems around, about the fact that the economies are closing and the global crisis has come. It seems to me that this is not correct; for an entrepreneur, the word crisis does not exist. We always pursue the opportunity, no matter how difficult it is. The IT market is very large and will maintain its growth trend for at least another 10-15 years; there is a lot of investments, the demand in user niches is huge, and the competition is not too high. Make awesome products!
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