Andreas Kröpfl of eyeson tells us how they help any business to integrate video, voice & data, within one single interface, into their existing applications.
First of all, how are you and your family doing in these COVID-19 times?
Andreas Kröpfl: Fortunately, my closest people and I are healthy and doing well.
Tell us about you, your career, how you founded eyeson.
Andreas Kröpfl: From early on in my career, I had the vision of integrated video communication solutions, which will be part of the future of work in a digital world.
We founded eyeson as a team of five real-time communication specialists from air traffic control. We started working on a technology that would prove how real-time video conferencing can have better quality than Skype and other apps.
How does eyeson innovate?
Andreas Kröpfl: eyeson is setting a new standard in the business processes of the future, bringing in human contact and visual communication as the missing gap into digital workflows.
You can integrate live video with high-level security into your digital workflows, providing full customization options and managed servers. All this with the patented Single Stream Technology, which keeps bandwidth low and participants on board, regardless of the number of participants.
Furthermore, with eyeson, you have the option to decide where in the world your meetings are hosted, allowing our users to discuss important client-related details, not worrying about data protection – speaking of GDPR compliance in the EU – and securing short latencies.
My vision is to exploit the full potential of video communication and collaboration in a globally networked world; therefore, I highly appreciate tools that enable people to network and share experiences.
How the coronavirus pandemic affects your business, and how are you coping?
Andreas Kröpfl: As a company specialized in video communication and focused on optimizing remote work, this has been an opportunity for us to experience almost a full immersion in remote communication and collaboration.
The last year boosted the speed of digitization and gave most employees and organizations a taste of the benefits as well as the challenges of working remotely. At eyeson, we had a remote working culture already established before the pandemic. We set up virtual meetings and stand-ups with the whole team to start the week on a positive note. It is all about physical distancing, not social distancing.
So far, we have good results, and we believe that after this crisis, we will be able to enjoy an even better collaboration, life-work balance and flexibility due to highly effective remote working.
Even big companies and international groups have realized that video conferencing has to be a part of their future workflows, and they are beginning to realize how this will help them. From a business point of view, this boosts our video conferencing API and gives us a great opportunity to grow.
Did you have to make difficult choices, and what are the lessons learned?
Andreas Kröpfl: Difficult choices are inevitable in business, especially when innovating. You need to believe in yourself, in your team and your ideas.
We learnt that your team is the best support system in difficult moments that will also manage to overcome the situation. One should always be open and receptive to new ideas and suggestions.
However, the most important lesson we learnt is that the whole team should always be aware of the purpose of our company and solution.
What specific tools, software and management skills are you using to navigate this crisis?
Andreas Kröpfl: Being a company that develops a video meeting solution, our day to day work is mostly organized online to “work and thrive wherever you are”.
Remote tools and saas are our everyday business, like eyeson, of course, and Google Workspace, Slack and Hubspot. We appreciate tools that help us stay connected, up to date and without the need for installation so everyone can use the OS he/she prefers.
Who are your competitors? And how do you plan to stay in the game?
Andreas Kröpfl: Our main competitor is always our own self. In the last few years, we have seen an increase in the use of video communication tools, with a peak since the beginning of the pandemic. As it was our initial vision, eyeson is specialized in live video communication. We are setting standards in supporting remote collaboration.
Convenience, trust and efficiency are key to successful collaboration and even more in a remote working world in the future. We are focused on the imperatives of the human in business.
Your final thoughts?
Andreas Kröpfl: We have experienced growth during a difficult period for everyone. eyeson is being used by private personas, small companies and also big organizations. Having had the chance to respond to diverse needs in different use cases while preserving the working culture of a small company responding personally to users’ enquiries has proven to make a difference in the market.
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