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An Entrepreneurial Journey and the Effects of Covid-19 on the IT Outsourcing Industry

kokou adzo



Chetan Patel Dexoc

We talked to Chetan Patel of Dexoc on how to offer extensive range of innovative software development services to customers and this is what he had to say.

First of all, how are you and your family doing in these COVID-19 times?

Chetan Patel: Thank you for asking! It’s a tough time for all since the only way to fight the pandemic is to escape it. We are doing relatively well. Ahmedabad, Gujarat, where I live, and India as a whole, had a very strict lockdown imposed, which helped to dampen the impact of COVID-19. Indian government ensured everyone has access to essential commodities, day to day items. As a team leader and a family man, I ensure my family and team are safe by taking all necessary precautions.

Tell us about you, your career, how you founded Dexoc.

Chetan Patel: I wanted a business idea that excited me. It had to be business-to-business and business-to-customer. It is my area of interest and had to do with scalable technology that was markedly different from the status quo. I would say that all that planning was worthwhile, and in those days, you should be your own harshest critic.

How does Dexoc innovate?

Chetan Patel: Dexoc is a software development and mobile app development company based in India. With multiple global locations that offer an extensive range of custom software development services, mobile application development & Web development services to reach your targeted audience and carve up your valuable information while focusing on retaining your clients. Dexoc has 12+ years of experience in the Software Outsourcing industry with a professional team of skilled software engineers who are well versed in robust and efficient software product development.

Dexoc has an employee retention program. We appreciate our employees’ efforts on project to project basis along with annual performance appraisal program. We deliver innovative and robust software solutions to meet our clients’ needs with the utmost quality.

We provide various IT services like custom software development, web application development, website design, mobile application development, iPhone app development, Android app development, software maintenance, re-engineering, legacy software migration, cloud consulting, and Google Adwords management services.

Dexoc provides software application services using different technological platforms such as, C#, Asp.Net, Java, Node.js, React.JS, Angular.JS, React Native Mobile App, Python, Microsoft BizTalk Server, SharePoint Server, JavaScript, C++, and Amazon Web Services (AWS). For mobile app development, we work using technologies and tools such as Swift technology, XCode, Android studio, Kotlin, a hybrid-like React Native& Flutter, etc. 

Most of our time goes in thoughtful of your business objective, which leads us to focus on cost effective, qualitative, and on-time delivery of custom software development services. We build software products and enterprise application as per our customers’ need to serve their business goals.

We are committed to providing custom software and enterprise application development. It supports the full software development life-cycle and includes product conceptualization, architecture design, enhancement, product re-engineering, SQA, maintenance, and support.

Dexoc Solutions specialize in the following Cloud Services:

AWS (Amazon Web Services)

Microsoft Azure

Google Cloud Platform

CI/CD (Continuous Integration/ Continous deployment)

DevOps pipeline creation for CI/CD

Jenkins / Octopus

GIT / GITLab / Bitbucket / SVN

Elastic Search / LogStash / Kibana

Docker / Kubernettes / Mesos / Swarm

New Relic / GrayLogs / Splunk

Puppet / Chef / Ansible

Nagios / Sensu

Kafka / Hadoop / HDFS

Dexoc is providing BizTalk development services since 2010, and all our clients are 100% satisfied with our services. Through BizTalk, we have integrated and managed their automated business processes to exchange different business documents among different and disparate applications. The business documents include purchase orders and invoices etc. BizTalk is gaining much importance as almost every organization deals with different types of applications having diverse technologies. They are required to integrate to get the ultimate product, so there comes the requirement for BizTalk.

We can help you to create BizTalk application development. It has more than 25 multi-platform adapters that enable the enterprises to automate their business processes and leverage organizations.

How the coronavirus pandemic affects your business, and how are you coping?

Chetan Patel: Indian IT and Software Companies face the full impact of business disruption in the US and Europe due to the Covid 19-induced lockdown in the quarter to June. Analysts expect companies to report a 5-10 percent drop in revenue due to clients canceling or putting off discretionary spending on technology in the three months.

Despite an initial slowdown, our quick steps have allowed us to meet our initial forecasts and carry out business well as we can provide services remotely. We have worked a lot on streamlining processes, and we have even utilized technology to standardize processes to keep a high level of accountability. We also focus on team-building and regular virtual meet-ups to ensure high team morale and a conducive working environment.

We expect the Indian Software and IT services industry to continue to take advantage of its low-cost operations and maintain its strong foothold in the global IT sector.

Did you have to make difficult choices, and what are the lessons learned?

Chetan Patel: We did not have to make too many difficult choices. Fortunately, we haven’t had to cut costs or lay off our software engineers. Our decisions during this pandemic were in a long term strategy. We have always aimed to understand how our systems need to be reshuffled and improved for progressive growth. Project Management Tool developed by an in-house software development team of Dexoc is beneficial while managing the whole team remotely.

How do you deal with stress and anxiety?

Chetan Patel: Regular exercise, yoga, and meditation are especially helpful in combating the physical effects of anxiety and stress. The best remedy for anxiety is self-examination and action:

First, look inside. What is causing you to worry? Be specific. (For some situations, this may be readily apparent; other times, you may have to think about it.)

Then, decide what action, if any, should be taken. Try to figure out what part of the situation is under your control. Assess the problem to see whether the threat is real or if you are blowing it out of proportion. 

Next, come up with a plan that tackles the part of the problem that is under your control. Taking action to protect yourself is an excellent way to channel nervous energy and provides reassurance against your fears. 

Once you have done all you can, just let it go. You can do this by focusing on something else, reminding yourself of the solutions you have worked on, or stress management strategies that help you feel more centered and at peace, such as prayer or meditationjournaling about your feelings, or listening music.

Who are your competitors? And how do you plan to stay in the game?

Chetan Patel: Tata Consultancy Services (TCS), Infosys, Accenture, Cognizant, Capgemini.

We are continuously looking to acquire more and more global clients for their project development work across different technologies and keep serving them by providing innovative and timely custom software development services like mobile application development, web application, and software development and cloud solutions. We are focusing on providing exceptional services to say in the game.

Your final thoughts?

Chetan Patel: Our team is always ready to break things with newer technologies. Dexoc team brings software innovation to collaboration. The challenges facing individuals and businesses today call on all of us to innovate ways to find and consume information, reimagine marketplaces, and, most of all, strengthen our support for our communities.

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Kokou Adzo is the editor and author of He is passionate about business and tech, and brings you the latest Startup news and information. He graduated from university of Siena (Italy) and Rennes (France) in Communications and Political Science with a Master's Degree. He manages the editorial operations at

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