We talked to Chirag Ahmedabadi of IndaPoint Technologies, a leading web and mobile application development companies in India and the USA and here is what he said about it.
First of all, how are you and your family doing in these COVID- 19 times?
Chirag Ahmedabadi: Everything is fine with us. The beginning days of the lockdown were difficult, and even we never imagined that a situation like this would come. Although the quarantine made me spend a lot more time with my family and manage the organizational work from home. The pandemic is now getting in control, and we slowly begin to resume the old routine and get back to the office.
Tell us about you, your career, how you founded IndaPoint Technologies?
Chirag Ahmedabadi: I started my career as a PHP programmer and had some opportunities to work with leading IT companies like IBM in India.
Then, I established IndaPoint Technologies, which is now one of the leading web and mobile application development companies in India and the USA. We have a team of professional software developers and sales professionals who work on the latest technologies and trends.
I am very passionate about my work and love to connect with the new developers. I understand the business objectives of the companies before starting the project so that the best solutions or services should be delivered to the clients.
How does IndaPoint Technologies innovate?
Chirag Ahmedabadi: Our company believes in coming up with new technologies and developing new products will help society, human beings, and the environment. Innovation for us is like the total of the team, leader, idea, and plan. Moreover, we try to innovate new things based on your customer’s feedback and the market trend.
How does the coronavirus pandemic affect your business finances?
Chirag Ahmedabadi: The pandemic didn’t affect our company a lot except it did affect only in smaller number on our business and finance. On the positive side, we saw some brief improvements in our business as many companies are trying to automate their recruitment. We started working from home and managing remote working was difficult, but our employees and management team handle all the tasks very well during the lockdowns.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Chirag Ahmedabadi: Thankfully, we didn’t have to make any tough decisions, but it was difficult to manage the task for employees at the beginning, but after some days of the lockdowns our employees were comfortable doing the work from home. We also, in fact, hired some new resources.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Chirag Ahmedabadi: Our customer management relationship is evolving with the customer feedback that we receive after completing the projects. Yes, we use some specific tools like Zoho CRM and a customer support system to manage customer feedback and issues arising during the projects.
Did you benefit from any government grants, and did that help keep your business afloat?
Chirag Ahmedabadi: No, we did not get any specific grants from the government.
Your final thoughts?
Chirag Ahmedabadi: The COVID situation didn’t impact our business. It does change our interaction with our employees and clients. However, we saw some impact on our team performance due to the change to work from home, but I think now my team is adjusted to that and in fact, I got positive feedback from my clients on my employees.
Knowing our Visionary, my employees also focused on helping our clients during the pandemic situation, and they did the best for it collectively.
Thank you for having me here. I am glad I could share my experiences.
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