A Process for Growth in a Troubled Time 

Craig Willis, CEO of Skore tells us about a cloud-based process improvement platform designed to be used and understood easily by everyone in the organization.

First of all, how are you and your family doing in these COVID-19 times? 

Craig Willis: My family and I have adapted well to being at home during the lockdown. Due to the flexible nature of our business, we are very at ease at working from home, so the transition has been very smooth. 

Tell us about you, your career, how you founded Skore.

Craig Willis: Skore was founded by Colin Claverie, Chris Green, and I. All of us have a background in Digital Transformation and experience in consulting, working with companies large and small in a range of industries such as Oil & Gas, Finance, Telecoms, and FMCG. We created Skore when we realized the need for any organization to have access to easy and simple software that allows them to understand how to grow their business through their processes. Skore is a cloud-based process improvement platform designed to be used by everyone in the organization. 

How does Skore innovate? 

Craig Willis: Our company has created software that allows everyone to understand and communicate about their business processes. In an area of the business that was predominantly paper-based and focused on complicated workflows, our software has enabled hundreds of organizations to gain back control of their business processes and have an understanding of where they can grow.

How the coronavirus pandemic affects your business, and how are you coping?

Craig Willis: The initial shock of the pandemic, of course, meant that we needed to reevaluate how we did business. However, our product is designed to be used remotely and is cloud-based. The pandemic has actually allowed us to refine our messaging, and clients have discovered even greater benefits of working with such a flexible software platform. 

Did you have to make difficult choices, and what are the lessons learned?

Craig Willis: We decided to give up our office space as we were unable to use it adequately during the lockdowns. We’ve learnt that as a team, we can pull together and work effectively remotely and that we don’t need to travel to see clients face to face. So much enriching work can be achieved online together. 

What specific tools, software, and management skills are you using to navigate this crisis?

Craig Willis: It’s been really important to maintain team togetherness and communication throughout the pandemic. We make sure we still sit down together to have lunch – even if it is over a zoom call – once a week and catch up. We have always used software such as Zoom and Slack to communicate. Our own software platform, Skore, is also remote, so all our idea gathering, whiteboarding can be done via our own tool, plus we can document the way we want to accomplish a project through the software, which is shared through the cloud. Its been a great way to learn how to use our own product to the best of its ability and improve it. 

Who are your competitors? And how do you plan to stay in the game?

Craig Willis: It’s difficult to define our competitors as we aren’t aware of any other software that offers the same benefits as us. We see some whiteboarding software and workflow software used in the same space, but our platform combines the two. Being a small company works well for us at the moment as we can be very responsive to our users’ needs and suggestions. Our newly launched Community is a space where all our users talk about the product, and it allows us to stay fresh and in touch with client needs. 

Your final thoughts?

Craig Willis: The pandemic has been a trying time for all businesses, and the losses for many have been terrible. For Skore as a software platform, the pandemic has meant greater opportunities and growth for us and our clients. It’s been a time of reevaluation and also a chance for us to truly demonstrate the power of our software platform and the benefits it can bring. 

Your website?

www.getskore.com