We talked to Elenia Gamba of Delega about building the next eco-system solution, and she had the following to say:-
First of all, how are you and your family doing in these COVID-19 times?
Elenia Gamba: My family and I are doing well. My husband works in a private clinic, that means in the middle of Covid-19, but we are following the Swiss rules and the most important thing we always have a positive attitude. That has helped us, and it also helps today in appreciating what we have and in thinking about the fact that our future will be completely different.
Tell us about you, your career, how you joined Delega.
Elenia Gamba: I have over 20 years of experience as a CFO in Controlling, Finance and IT. I was Head of Controlling for a financial services firm in the insurance sector, setting up control systems in the claims /payment processing. I joined Delega in 2020 as CFO, and the moment I was explained what their vision and mission are, I got no hesitation to jump on board. Since in the beginning, I was enthusiastic for the team and for the challenges we are willing to solve. I am fascinated by what I am witnessing in the Fintech space where there is still too much “TECH” but not so much “FIN”; expertise, we have seasoned professional from the corporate banking space working together with Cybersecurity experts and senior group of advisors from the market (ex-corporate treasurers or senior managers from the banking world).
How does Delega innovate?
Elenia Gamba: Using Delega, companies can give specific banks access to the information needed to create, remove and maintain signatory records. Companies can also access their own signatory records instantly, meaning they can obtain up-to-date information about individuals’ signatory rights. As a result, treasurers can quickly and accurately comply with audit requirements instead of taking weeks to source information that may or may not be current. The approach we are using is unique, and that’s why many big corporates and banks are currently working with us to build the next eco-system solution.
How does the coronavirus pandemic affect your business finances?
Elenia Gamba: As you know, we are a Fintech Startup; it means that cash is always the KING. We are fundraising, so we have to keep an eye on what and how we spend the money and at the same time we have to run the perfect business. That is the real challenge for us.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Elenia Gamba: I don’t see Delega being affected by the necessity to reduce staff, on the contrary, the company is growing, and we will soon need to enlarge the teams in all areas. Lessons learned? …that running a new business can be challenging, stressful, but amazing at the same time, and where a lot of people see problems, I see only opportunities. Great opportunities.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Elenia Gamba: Delega’s customer relationship management is evolving with our business. We are getting efficient every day, and for sure, we are using a tool – a famous tool. It helps us to be quite proactive (with daily “alert”). But a tool is a tool, the human effort is what makes Delega unique. We keep an eye on our clients, with follow up, with good communication, and I hope, soon with coffee together.
Did you benefit from any government grants, and did that help keep your business afloat?
Elenia Gamba: No, Delega did not get any injections from the government. I am completely involved in fundraising, so I am searching for an investor or an Angel who wants to bring knowledge or effort, and of course, money for mutual collaboration and for conquering the market together.
Your final thoughts?
Elenia Gamba: I strongly believe in the word: “Resilience”, it means the ability to be happy, successful, flexible against something bad happening. I am convinced that a perfect mix of people like Delega’s team owns the perfect formula for our challenges and opportunities.