We talked to Eugene Greenberg, CEO, and founder of Click-Ins, about AI-powered vehicle inspections and this is what he said about it.
First of all, how are you and your family doing in these COVID-19 times?
Eugene Greenberg: The past year hasn’t been easy on anyone. We’ve had three lockdowns in Israel, and it’s been a challenge assisting the kids while they learn from home. Thankfully, they’re real troopers and we’re making the most of it. Also, we’re all well and healthy – and that’s the most important thing.
Tell us about you, your career, and how you founded Click-Ins.
Eugene Greenberg: I’ve worked in insurance for the past 30 years, most of those as a C-level executive, so I know the industry and its pain-points like the back of my hand. Damage inspection and fraud prevention have always been the biggest challenges – companies waste endless resources inspecting damages manually, resulting in inflated costs for both insurers and customers. Moreover, manual processes create a long, frustrating experience for customers, so it’s really a lose-lose situation.
I knew there must be a better way to inspect vehicle damages, utilizing automation and AI. A friend introduced me to Dima, now our CTO, and we set out to create ‘Click-Ins’, a platform that detects car damages in milliseconds and generates full damage reports based on images. There’s no need for trained personnel or specialized equipment – just an end-user with a camera-phone, so it reduces costs and touchpoints and increases customer satisfaction.
How does Click-Ins innovate?
Eugene Greenberg: We’re very creative with our problem-solving, which helps us set new standards in automotive and insurance. ‘Damage-print’, for instance, is one of our more revolutionary technologies – it converts each and every damage into a unique identifier, just like a fingerprint. This helps us reduce fraud and improves documentation.
How does the coronavirus pandemic affect your business finances?
Eugene Greenberg: Thankfully, we were lucky and saw a huge growth surge during Covid-19. The pandemic made it harder to inspect damages in person, and companies realized automation wasn’t just nice-to-have, it’s a necessity.
We were flooded with requests for automation from leading companies and hired new personnel in all our departments to assist with the increasing demand. We also just completed a hugely successful funding round, which I realize is unusual for businesses during Covid, so I’m very grateful and proud of my team’s hard work.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Eugene Greenberg: When we were smaller it was easy to keep track of everything manually, but we’ve grown, and just as we preach automation – we leverage it ourselves in our internal and external processes, using various integrated systems.
Did you benefit from any government grants, and did that help keep your business afloat?
Eugene Greenberg: We’re backed by the Israeli innovation authority, receiving 2 grants intended for companies with outstanding technologies, which we’re very proud of.
Your final thoughts?
Eugene Greenberg: The past year was challenging for businesses worldwide, which forced everyone to find new, innovative ways to prosper. I practice boxing, and know that no one is invincible in the ring – we all fall at some point. The most important thing you learn is how to get up fast and keep trying no matter what. This is crucial in business – every company will struggle at some point, but learning how to push through is what makes a company stronger.