We talked to Jeremy Lim Wei Chang of Envo Bpo a business process outsourcing company. This is what he had to say:
First of all, how are you and your family doing in these COVID-19 times?
Jeremy Lim Wei Chang: Personal wise, thankfully, we are safe from the virus. Business wise, we are striving during this pandemic to help clients to sustain and grow their business via the concept of outsourcing.
Tell us about you, your career, how you joined Envo Bpo.
Jeremy Lim Wei Chang: I took over the family business in 2016 and expanded from 30 employees to over 300 employees, helping clients from various industries all over the world with their outsourcing needs.
ENVO BPO offers professional and personalized call centre solutions that serve small, medium companies (SMI’s/SME’s), multinational companies, governmental organizations, and public-listed companies both locally and abroad.
We pride ourselves as the specialist in customer support and telemarketing for companies in the telecommunication, banking, insurance, ride-hailing, direct-mailing, government, and even beauty sectors.
Apart from customer support and telemarketing, some of our other core services include leads generation, customer surveys, and telesales. We have also recently expanded to human resource and IT outsourcing.
How does Envo Bpo innovate?
Jeremy Lim Wei Chang: We collaborate with various partners, including technology partners worldwide, to ensure we stay relevant in the BPO industry and to be THE one-stop outsourcing partner for our clients.
How the coronavirus pandemic affects your business, and how are you coping?
Jeremy Lim Wei Chang: Fortunately, we had an exigency fund to be used to keep us afloat and strive during this pandemic.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Jeremy Lim Wei Chang: Fortunately, the nature of our business allows us to transfer our team members to various projects that we have.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Jeremy Lim Wei Chang: We had various communication tools ranging from WhatsApp, telegram, skype to Zoom to constantly be in contact with our customers to achieve the KPI imposed.
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