First, how are you and your family doing in these COVID-19 times?
John Incandela: We have been very fortunate with no issues.
Tell us about you, your career, how you joined Mobile Smart City
John Incandela: I started in the parking industry over 20 years ago overseeing operations for municipalities, hospitals, colleges, and private off/on-street parking. In the last quarter of 2016, Mobile Smart City, acquired Pango, a mobile payment company, and I was asked to join this company in the position I currently hold.
How does Mobile Smart City innovate?
John Incandela: Mobile Smart City is a technology company that specializes in the parking industry providing mobile payment, enforcement, permits, fleet management, violation payment and multi-space parking meters solutions. We have strong IT & RD teams which are focused on providing solutions with top-level performance while balancing users’ needs and convenience.
We have two innovation source streams 1- Partner Need & 2- Opportunity Need.
Partner Need is based on organic growth from the Partner example, if we are providing parking mobile pay to a City, and they would like us to now accept payment for tax/water/gas invoices.
Opportunity Need is based on a new need, for example, when the coronavirus first started, many organizations that survived on in-person donations were affected, so we quickly developed a new app solution to collect donations.
How the coronavirus pandemic affects your business, and how are you coping?
John Incandela: As with all businesses we were affected by a reduction of usage by our users, however during this time we have had growth in numbers with new locations worldwide. Our touchless/contactless user-friendly solutions make even more sense now.
Did you have to make difficult choices, and what are the lessons learned?
John Incandela: I think if you have the ability and agility to move forward while understanding challenges, those difficult choices disappear or at least become controllable.
How do you deal with stress and anxiety, how do you project yourself and Mobile Smart City in the future?
John Incandela: I think it is important to try to eliminate as much stress as possible. I find if we can have a true organized plan for execution, the team will succeed with low anxiety. As a company, we are in a great position to continue with growth, and we have a strong IT & RD team that can produce solutions that can meet or surpass expectations while maintaining performance.
How do you plan to stay in the game?
John Incandela: Mobile Smart City has led the way in delivering innovative solutions with the capabilities that our Partners need, as well as, focusing on the end-users experience, and we will continue this business model. Our mission statement “Providing professional quality service with skillful execution producing strong results built on integrity and ethics” Is a valued part of our company beliefs, not just a tag line.
Your final thoughts
John Incandela: Over the last few years we have seen a natural progression to more technology, with the emergence of COVID-19 this slow progression has now excelled and has become a needed way of life and not just a convenience anymore. Mobile Smart City has been providing contactless/touchless payment solutions for years with solid experience and success; our solutions are easily adaptable to accept any payment. I and MSC wish you the best, and please stay safe!
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