We talked to Jorian Goes of Ticket Snipers about traffic ticket and COVID-19.
First of all, how are you and your family doing in these COVID-19 times?
Jorian Goes: This has been the most “unique” year for our family. Learning to deal with new circumstances and adapting on the fly has been a strength we possess.
Technology has helped us stay connected and check-in when it can’t be done in-person. Having older parents, it has been important to keep them up mentally and physically.
Overall, we are doing well; being able to create new ideas spontaneously, and executing them immediately has drastically mitigated the pandemic’s damage.
Tell us about you, your career, how you founded Ticket Snipers.
Jorian Goes: I’ve always wanted to make a positive effect on the world and my direct community. Being able to provide a valuable service to the public and provide solid employment for our local community has been life-changing. Every day we have the ability to make a positive impact on people’s lives, and it brings a deeper level of appreciation to work instead of just being a “job.”
How does Ticket Snipers innovate?
Jorian Goes: We consistently innovate, and one of the most helpful communities that drive our innovation is direct customer feedback. Being proactive has its benefits, but you truly cannot prepare or conceptualize every obstacle until you “pull the car out of the garage.” The company has succeeded by anticipating one’s needs before they arise and listening to our clients when issues are brought forward; the bulk of the innovation has come through customer feedback sprinkled with some trial and error.
How the coronavirus pandemic affects your business, and how are you coping?
Jorian Goes: COVID-19 has slowed down the potential customer pool, and more people are working from home, which has decreased the volume of drivers on the roadway. This has been wonderful for the roadways as a whole, traditionally Southern California freeways are more like parking lots than transportation hubs, but this has affected the business’s overall volume levels.
We have refocused our efforts on efficiency, which has drastically improved our internal processes and workflow. The transnational phase has been challenging but worth the effort in the long run.
Did you have to make difficult choices, and what are the lessons learned?
Jorian Goes: As a team, we’ve made some difficult choices due to COVID-19. It taught us that nothing in life is forever, and being able to adapt is crucial as it has helped us avoid any major pitfalls.
How do you deal with stress and anxiety, how do you project yourself and Ticket Snipers in the future?
Jorian Goes: Stress and anxiety are part of everyday life. I’ve become comfortable operating in this environment and embrace the challenge daily. I take on one issue at a time and don’t allow the stress to consume my life. Although it is difficult to plan for every possible situation, the company is positioned well for the future. We are excited about the next chapter after the pandemic has subsided.
Who are your competitors? And how do you plan to stay in the game?
Jorian Goes: We have competitors throughout the state of California. Our company’s competitive and strategic advantage over any other outfit is the flexibility and in-house technology that allows us to serve the entire state. Most firms only cover a small area close to the location of their office. We regularly upgrade our systems and focus on efficiency through technology.
Your final thoughts?
Jorian Goes: Always keep a positive attitude and be humble; we have an abundance of resources in this country and are very lucky to have access to such powerful teams and infrastructures. Doing something for someone else is one of the best opportunities we have to demonstrate our leadership and compassion. At the end of the day, we are all in this together and should extend equal respect to every American regardless of their position or age.
I look forward to being a Stuart of kindness and equality throughout my community.