First of all, how are you and your family doing in these COVID-19 times?
Jyoti Prasad Bhatt: Very well, thank you! While pandemic continues to peak around the globe, we emerged as a leader in the outmaneuver uncertainty. In March, we successfully transitioned to 100% remote working, which allowed us to ensure business continuity while keeping the spirit of reinvention and digital transformation in place.
Tell us about you, your career, how you founded ImpactQA?
Jyoti Prasad Bhatt: Before the inception of ImpactQA in 2011, I spearheaded giant companies like American Express, Toyota, Schneider Electric, JP Morgan, Virgin Atlantic, FedEx, and led the flagship testing industry for over 17 years. Taking my business into a tech ocean is often the culmination of years of experience and dedication. It was a watershed moment of giving my aspiration a velocity and created a company that could be a global leader in the software testing industry. A perfect fusion of testers, innovators, and engineers helped me master the leading pure-play software testing company for a decade.
How does ImpactQA innovate?
Jyoti Prasad Bhatt: ImpactQA is a leading software testing provider with a history of delivering custom-made solutions to SMEs and Fortune 500 companies. The company is an ace of the deck in offering multiple services like QA Outsourcing, QA Consulting, Software Testing, Quality Assurance, and Full-Life Cycle Testing to more than 400+ global leaders. Headquartered in New York, we’re a company of 250+ professionals with a global presence in New Delhi, London, Munich, and Dallas. Since the firm’s inception, the team has considerable experience of catering to various industries like healthcare, eCommerce, eLearning, BFSI, and more.
How the coronavirus pandemic affects your business, and how are you coping?
Jyoti Prasad Bhatt: While many CEOs face competing challenges as they continue to navigate the impacts of the COVID-19 pandemic, we emerged as an innovator and introduced a subsidiary company of ImpactQA, Apptread, a cloud and software development company. We have utilized this pandemic as an opportunity to accelerate the pivot to the development segment by creating new marketplace opportunities and digital customer experience.
We didn’t lay off any employees, and our workforce grew by 50% since the beginning of the novel coronavirus.
Did you have to make difficult choices, and what are the lessons learned?
Jyoti Prasad Bhatt: Working remotely seemed to be a tough challenge, but it wasn’t difficult with the right pool of dedicated professionals. From providing unparalleled services to finally meeting all the deadlines, the achievements gained through the lockdown period are unmatchable. Earlier, companies were reluctant to implement the “Work From Home” policy, but with the effectiveness of the right balance, the teams got stronger, and productivity doubled-up during the remote working of the lockdown period.
How do you deal with stress and anxiety? How do you project ImpactQA and Apptread in the future?
Jyoti Prasad Bhatt: We have regular virtual gatherings to help our family/team ward off unwanted stress and anxiety. After gaining an international reputation as a trusted software testing partner, we are all set to lead the software development industry with Apptread.
Apptread is a leading custom software development, cloud services, and digital transformation company that helps leading brands and companies re-imagine innovation & reinventing the business operations. We have helped a multitude of enterprises with the right blend of experience and technology. Our customer-centric and process-driven approach is designed to reduce the cost of operations, address challenges, and offer a competitive edge.
Who are your competitors? And how do you plan to stay in the game?
Jyoti Prasad Bhatt: We don’t agree that we are in direct competition with anyone at the moment. ImpactQA is ranked No. 1 software testing provider on GoodFirms and Clutch and has been serving 250+ clients worldwide.
We keep up with the latest trends and technologies, and regular communication with our clients helps us cater to their testing needs. So, an appetite for continuous innovation and good communication with the clients is pivotal in staying on the top within the industry.
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