How to Handle the Most Difficult Situations

We talked to Jyotsana Mishra of Metapercept Technology Services LLP about its end-to-end DITA-XML consulting and implementation services during the COVID-19 pandemic.

First of all, how are you and your family doing in these COVID-19 times? 

Jyotsana Mishra: We are doing fine. Thank you for asking. I hope you are doing well and good.

Tell us about you, your career, how you joined Metapercept Technology Services LLP.

Jyotsana Mishra: Our Founder- Amit Siddhartha, founded Metapercept Technology Services LLP in 2009, to follow his passion in the field of language, technical writing, and software development. He has worked with various small, medium, and large organizations on many complex projects as a consultant, helped them to enhance their documentation work and increased the ROI by applying valuable strategies. 

The essential aspect, Amit follows while taking up and delivering any project is his determination, value, ethics, and quality of work. Amit’s dedication motivated all other team members to give their 100% and work beyond the expectation of clients. 

How does Metapercept Technology Services LLP innovate? 

Jyotsana Mishra: We are a team of 15 people. We follow the culture to discuss and share ideas, pros and cons and document it. After analyzing from various perspectives and understanding the market demand, we proceed with the innovative products, that our company develops for clients or in-house use.

How the coronavirus pandemic affects your business, and how are you coping?

Jyotsana Mishra: The coronavirus pandemic affected the business very badly. But, our team found ways and shared various innovative ideas to maintain the sustainability of the organization. We entered the field of the education sector with our in-house product for conducting online learning platform. Now, it is developed as a complete learning product suite. 

Did you have to make difficult choices, and what are the lessons learned?

Jyotsana Mishra: We had to make difficult choices during difficult times. Times when even renowned organizations have to lay-off their people, we continued with all our employees and also hired a few. We learned that if we take care of our employees, they will take care of the organization. 

When people were looking out for jobs, our team was giving 200% to get more business and complete the projects to keep the money flow and business running. 

How do you deal with stress and anxiety?

Jyotsana Mishra: We have kept a very open platform. Whoever feels stressed out with work, we give them a free hand to speak, share issues and coach them to make sure that they are in the right mental and emotional state before going back to work. 

Sometimes I lose my cool and get upset with employees, but the next day we discuss the issue and sort it out with the best possible solution. Giving an ear and listening to what your team wants to convey can help you in focusing concretely on how to solve the problem.

Who are your competitors? And how do you plan to stay in the game?

Jyotsana Mishra: We are diversifying our business in the field of technical writing, technical training, documentation, software development, and now in Edtech. Our plan to stay in the game is to provide services that are beyond expectation and with quality. All our clients come back to us or refer us to the services we provide.

Your final thoughts?

Jyotsana Mishra: The pandemic has changed the course of action, but it has also taught us to value patience, gratitude towards people, work, and the facilities we have. 

Your website 

www.metapercept.com