We talked to KyungTae Chung, founder of Alluser.net, about conversational AI, and this is what he said about it.
First of all, how are you and your family doing in these COVID-19 times?
KyungTae Chung: Fortunately, all our families are in good health. We all take care of wellness and keeping social distance.
Tell us about you, your career, and how you founded Alluser.net.
KyungTae Chung: I’ve been starting computer programming since the age of 7, and I majored in computer science and business administration at university and started my company in 2006. Continuously pursuing new things, the company changed its direction in 2015 to Conversational AI. Currently, we are providing an AI solution that analyzes the reputation of a specific company or product based on various articles on the Internet.
How does Alluser.net innovate?
KyungTae Chung: We are conducting various research and development related to Conversational AI. Through collaboration with companies that want to adopt AI, we are also working with helping to enhance the strengths of customers through AI. We believe that AI technology has real value when it comes to various industries.
How does the coronavirus pandemic affect your business finances?
KyungTae Chung: As a result of the COVID-19 pandemic, overall social activities are shrinking, which is also adversely affecting our company’s finances.
However, there has been a trend for customer companies to actively adopt AI technology for the above reasons. Therefore, this year, if we actively supply AI solutions to meet the needs of these customers, it is predicted that the current financial position will also improve.
Did you have to make difficult choices regarding human resources and what are the lessons learned?
KyungTae Chung: Rather, we made a decision to increase the number of people at this time. We believe that it has been a great opportunity to attract more quality developers and researchers in this social atmosphere. This year, we plan to add more people with the idea of continuing the same policy.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
KyungTae Chung: Previously, I visited the customer in person, listened to the customer’s voice, and tried to find a solution to the current customer’s problem in the field. Today, however, more and more meetings are held with customers using online conferencing tools such as Zoom and Google Meet. Of course, they may visit in person if necessary, but the number of meetings has been reduced to 1 or 2 out of 10 meetings. As this culture is established, the problem of travel time, which was previously spent to visit a customer company, is solved, and if necessary, a researcher who can directly think and solve the problem by dynamically adding attendees to the meeting participates. I think effective meetings have become possible in that it has become possible to respond more actively than before.
Did you benefit from any government grants, and did that help keep your business afloat?
KyungTae Chung: There was no such thing in particular.
Your final thoughts?
KyungTae Chung: Society is changing rapidly due to the current pandemic. Many companies are transitioning to contactless, and the market for AI solutions is expanding in more areas. Personally, if you are interested in the IT business in Korea or AI solutions that support Korea, please feel free to contact me on my email [email protected].
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