Majed Zambaraji, co-founder and CEO at Time Express Parcels tells us about parcel delivery in UAE.
First of all, how are you and your family doing in these COVID-19 times?
Majed Zambaraji: These are challenging times with unprecedented events happening globally, affecting adults as well as children and work offices and schools. We need to adapt to the new norms, stay safe, and learn to operate in a new environment with new mechanisms and tools.
Tell us about you, your career, how you founded Time Express Parcels.
Majed Zambaraji: After having 5,000 people working for me in UPS, I started Time Express in 2016 with 3 employees. The pressure in the first 6 months was enormous, and I had to rely on my know-how and expertise to get the company growing; customers wanted references, and we had none. We focused on execution and ensuring to delight our customers as well as delivering on our promise. We invested in technology to differentiate our product offerings and focused on solving problems for customers. We hired the best resources for our budget and motivated them. Most importantly, I continued to look for product innovation to stay ahead of the curve and accelerate growth.
How does Time Express Parcels innovate?
Majed Zambaraji: We innovate by creating solutions for customer problems. Do not be a ‘me too’; look for a new angle to approach each problem. Think out of the box, brainstorm with your team. We design new means and methods to make things cheaper, easier, faster, and more efficient for users.
How does the coronavirus pandemic affect your business finances?
Majed Zambaraji: Corona has positively affected our logistics industry by creating a surge in online demand. The adoption of digitization has increased with Covid-19.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Majed Zambaraji: We have been hiring on a weekly basis for the past 4 years to reach 380 employees as of last month; our business has been growing at 20% a month for 48 months.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Majed Zambaraji: As a startup, we have a close relationship with our customers; we ensure what they need gets done quickly and cost-effectively. Our operations execution and flexibility set up apart from corporates.
Did you benefit from any government grants, and did that help keep your business afloat?
Majed Zambaraji: No.
Your final thoughts?
Majed Zambaraji: You can look at the glass half full or half empty. Disruption is an opportunity, check how you can benefit.
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