We talked to two young and enthusiastic entrepreneurs Manish Kumar (CEO) and Nishant Kumar (CTO) from Epic Home Service, and taking the lead from Chandigarh, and here is what they said about it.
First of all, how are you and your family doing in these COVID-19 times?
Manish Kumar: We are good; in fact, everyone is doing good. We all are in this pandemic together. We are fighting together and hope we will be better from time to time.
Tell us about you, your career, how you founded Epic Home Service.
Manish Kumar: Back then, it was the year 2017 when I, Manish Kumar, got the idea of opening my own business. Not from the very childhood but, I remember I got the idea of this business from my high school, and I was waiting for the right time to start the business, and you know there is no right time to get started with any work. After thinking and executing my idea virtually, I finally executed this idea practically on 10th April 2017. I was in the middle of engineering college when I thought of dropping the college I was in the first year and started this business. Initially, this business was mostly running on offline mode. Gradually when it started growing, we wanted to make it available in online mode, and it was a bit thought to manage the business now.
So after 1 year, this company has two major people. Nishant Kumar is a well-learned coder and very good at managing teams.
Nishant Kumar: I dream of becoming an entrepreneur and want to run a startup company. I was in the 3rd year of my college when my friend called me and told me about his startup. I was preparing for my placement at that time, and suddenly after the idea of a startup, I was like, “ this is what I want,” and at a sudden time, without thinking any kind of trouble, I joined the business. The main time for testing your knowledge is when you got the idea to perform your knowledge on a practical basis. And this was the correct time for me to explore and test my knowledge on a practical basis. Later on, I, with Manish Kumar, did all the work together, either booking technicians or any kind of software bug fix. Now we can proudly say we are running a startup, and we now have a market brand named EPIC HOME SERVICE.
This is the reason that inspired us to lead the foundation of epic home service. We were having the problem that everyone was facing in megacities, as well as in small cities. Moving to a new city for work will always lead you to some minor problems or even some major problems regarding homework. So, we came up with the idea of opening this Home Services-based business, where we deal with the problem related to home services.
How does Epic Home Service innovate?
Manish Kumar: What we do unique from others is that we have been providing home service for almost 4 years now. We face a lot of issues regarding home repairing works, which includes almost every type of work. Either it is new homes or repairing of old houses. Some of the things which make our business a bit more different is that
● We offer conversation directly between customers and our technicians.
● We offer a 30 days warranty with our every service.
● In case of any kind of issue related to our service, you can call us at any time. we are open 24 *7 for Call support
● We have also introduced the Bargain feature in our service.
● We prefer nearby technicians to be booked for you. It will help you to communicate with your technicians easily.
How does the coronavirus pandemic affect your business finances?
Nishant Kumar: It’s not surprising that we are not affected by a coronavirus. As we are a service-based company and you know well, the service-based company has been affected by this in a huge amount. This type of business has been at a great loss. As the pandemic was rising, everything was shut down, so do we.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Manish Kumar: Initially, we started our business in the traditional method (say an offline method). We went door to door, asking if you want any kind of home service. We also gathered technicians in the same way. Initially, we had around 10 – 20 technicians with us. Later on, the business grew and started to hire more and more technicians, and now we have 150+technicians with us. Now we are available on one tap google search. Thanks to our 150+technical experts who let us help grow rapidly.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Nishant Kumar: The good thing about our service after serving 40000+ customers review and feedback is that “70% of customers come back again to us for the next service when needed”. The trust we have built with our customers is the key thing which we have. We have a one-click booking on our website also we provide a WhatsApp booking method. We also have a feature that makes us different from many others because “we have introduced the bargain model to our customers and can connect to our technicians before booking them for any work.
Your final thoughts?
Manish Kumar: Our tagline describes the best. Also, we have one sentence for all the entrepreneurs here. There is never a good time; start when you have the capabilities to turn bad into good.
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