We talked to Maulik Shah of Ecosmob on how to deliver integrated business solutions and technology expertise across the globe and this is what he had to say.
First of all, how are you and your family doing in these COVID-19 times?
Maulik Shah: We are doing great! Undoubtedly, COVID-19 has changed how we spent time together, with some desirable and undesirable circumstances due to the pandemic. But, we enjoyed staying at home for a long duration after a long time!
Tell us about you, your career, how you founded Ecosmob.
Maulik Shah: As a strong Engineering background, I always aspired to innovate ‘something’ that helps businesses go beyond limits. Right after my graduation in 2004, I walked on the path to find opportunities to lead others for innovative tech solutions. With many efforts in the right direction and family members and well-wishers’ support, my friend Ruchir Brahmbhatt & I founded Ecosmob in 2007.
How does Ecosmob innovate?
Maulik Shah: Our company innovates by developing VoIP based business solutions. Communication is an integral part of any organization across the globe. We aim at building user-friendly and easy to operate solutions to empower business communication for our clients. Moreover, while we are developing VoIP solutions, we also focus on the latest industry trends and technologies. We also accompany our expertise with AI/ML, web development, mobile development, and many other technologies to empower business communication.
How the coronavirus pandemic affects your business, and how are you coping?
Maulik Shah: Coronavirus has changed the business scenario across the globe, and we are no exception. We faced many challenges in the way we are operating and growing our business. However, with our entire team’s enthusiasm and dedication, we are working remotely for uninterrupted operations. On top of this, we continued hiring talented candidates amid the pandemic to serve innovative solutions for our clients. We are one of the few companies that presented CR and promoted employees. We encourage and motivate our employees, even during the time of crisis.
Did you have to make difficult choices, and what are the lessons learned?
Maulik Shah: Even though we had a clear vision for our thought process about where to land, we had to make tough decisions. Every business needs to make tough decisions for the company’s growth, and so as did we.
One important lesson we learned is that teamwork wins all the time. Rather than individual efforts on any project, cumulative actions with team members’ most vital skills create a significant impact while serving the clients. Further, transparency and accountability is the core part of winning trust. At Ecosmob, we strictly maintain our core values, and we encourage our employees to follow the same practices.
How do you deal with stress and anxiety? How do you project yourself and Ecosmob in the future?
Maulik Shah: Leading such an organization where we have to be on top of VoIP’s latest trends and technology is a challenging task. My team is my strength. Whenever I feel any stress or anxiety, I share it with my group and always get very positive responses and results.
I am looking at Ecosmob’s growth in numbers and reputation and a world-wide more substantial presence in the upcoming years.
Who are your competitors? And how do you plan to stay in the game?
Maulik Shah: We never consider other companies as our competitors. All companies have the right to grow, and every company has a unique client base. In the same way, we have created our client base. We focus on quality, transparency, and delivering solutions on time. Ecosmob offers distinctive VoIP solutions that cater to the needs of users. We believe in developing innovative, tech-savvy, and user-centric solutions that help us to outshine the competition in most instances. Our client, the centric approach is the key to our success.
Your final thoughts?
Maulik Shah: We strive to serve our clients’ most useful business communication solutions across the globe. Our complete communication solutions are developed with proactive collaboration and backed by the latest technology, and we aim to continue and strengthen this process. Besides, we are contributing to society by developing and delivering superior quality communication solutions. Directly or indirectly, our advanced solutions help people to connect, aspire, and improve their lifestyle.
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