First of all, how are you and your Family doing in these COVID-19 Times?
Sutthikead C. (MOSHI): My family is already running a merchant online (Social commerce). Covid-19 increased our online sales and our partners too. We have a store to pick parcels from local traders’ premises and homes and then deliver them to the courier company.
Tell us about you, your Career, how you founded SHIPPOP
Sutthikead C. (MOSHI): I have a programming background and have been a freelance programmer since I was at the university. I created an e-commerce website with more than 100 websites. I see the same pain points from every website, which are payment and logistics.
I found a payment gateway but never seen a shipping gateway. That is the reason we created SHIPPOP to serve as a shipping gateway.
How does SHIPPOP Innovate?
Sutthikead C. (MOSHI): SHIPPOP has been innovating throughout the years in the following ways.
- Comparison price, speed, quality every courier company.
- Payment online with QR Code, Credit card, Debit card, or invoice.
- Create barcodes to track the number of parcels in real-time.
- Create layout airway bill to support every printer size.
- We have created a mobile printer machine (Bluetooth) to support our merchant.
- Auto update parcels status from sending or completed.
- POS software for the parcel store.
- Pickup logistic software for trucks.
- Big Data for report merchants.
How the Coronavirus Pandemic affects your Business, and how are you coping?
Sutthikead C. (MOSHI): Covid-19 has not affected SHIPPOP negatively, but it has an impact on our partners working in the warehouse, distribution center, and sorting center.
Actually, the number of parcels have surged above our capacity. Thus most courier companies have turned to other modes of transport such as taxies, horses, and tuk-tuk.
Did you have to make Difficult Choices, and what are the Lessons Learned?
Sutthikead C. (MOSHI): Our business has grown despite the pandemic ravaging most sectors. Our numbers have grown nearly 3 times since COVID-19 started, we have developed new software in a short period, hired move than 20 new employees, and our marketing budget has grown.
We have learned that a good business idea can thrive irrespective of what is happening around.
How do you deal with Stress and Anxiety? How do you Project yourself and SHIPPOP in the Future?
Sutthikead C. (MOSHI): We do this by creating a good strategy that is applicable even in bad times. We have built a strong financial reserve for such a time, thus ensuring that the company will continue running even when we are not generating revenue.
We are also planning an offline parcel store, creating additional revenue streams, and developing offline logistic systems and POS systems.
Who are your Competitors? And how do you plan to stay in the Game?
Sutthikead C. (MOSHI): There are several courier companies in the market; however, we have a competitive pricing model that differentiates SHIPPOP from others. We also offer our customers extra services at a reasonable price, such as picking parcels from their homes and assisting them in packing.
Your Final Thoughts
Sutthikead C. (MOSHI): Our goal is to become the UNICORN of Southeast Asia.
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