We talked to Mustafa Chapal, CEO and founder of Chapal, about client management platforms and this is what he said about it.
First of all, how are you and your family doing in these COVID-19 times?
Mustafa Chapal: Thank you for asking. We are doing fine even through these uncertain times. Post-pandemic is hard for businesses, but it allowed us to reflect on life more optimistically.
Tell us about you, your career, and how you founded Chapal.
Mustafa Chapal: Born and raised in Pakistan. I was fascinated with technology and how programs function. It seemed very unlikely in my family to have an established business of construction. Initially, intending to participate in the same business, I went to Dubai to study business and joined my family business. However, my interest in technology got in the way. I ended up overseeing the entire IT infrastructure of my family business. This collaboration conveniently instilled my interest in tech, and I decided to drop out of business school and took the next flight to Canada to study Computer Science. While residing in Canada, I started a telecom company. But with the advent of communication applications, it was not difficult to figure out that it was a dying industry. At that time, cloud computing made the boom. I recognized the opportunity and established my company – Chapal, after returning to Pakistan in 2014.
How does Chapal innovate?
Mustafa Chapal: Innovation is the brainchild of efficiency, and that’s how Chapal innovates. We focus on continuous R&D to improve our daily business operations and apply new features to our platform for customers. Users can enjoy services without any delay while easily setting up everything all by themselves since we made it work like that. We wanted to give them the authority to save their time. Since life nowadays does not present you with the luxury to slow down. Speaking of our business process, we have developed tools in-house and opted for automation that allows our team to be more productive and happy with their work.
How the coronavirus pandemic affects your business and how are you coping?
Mustafa Chapal: On the face of it, it was a panicky situation since we fear the new, and COVID-19 certainly was an alien disease for everyone that also brought changes to our business processes and lifestyle. From adding a mask to the dress attire to including the sanitizer cost. But kudos to all of us; we evolved with the new normal. When the government announced the lockdown, we shut down for 20 days but soon realized the opportunity it presented for us. Considering the changing work environment, businesses from all sectors need cloud solutions more than ever. So, we bounced back and worked as a tight pack to leverage the opportunity.
Did you have to make difficult choices and what are the lessons learned?
Mustafa Chapal: Fortunately, it never came down to this for us. The cloud computing industry is on a roll. We are even in the process of expansion and hiring to meet the increasing market demand. We are affirmative that the future will be bright for us. But the external environment has become uncertain. We give intense thought to the well-being of our employees with the rising stress and uncertainty. We are nothing without our people, and we continuously strive to make them feel encouraged and motivated.
What specific tools, software, and management skills are you using to navigate this crisis?
Mustafa Chapal: We were well-prepared in this matter as we already had our infrastructure on the cloud and applications implemented for communication and collaboration even before the pandemic. Therefore, it did not change how we work. It just re-emphasized the importance of readiness. Therefore, we are reimagining the process – for enhancement, increased productivity, and efficiency.
Who are your competitors? And how do you plan to stay in the game?
Mustafa Chapal: The tech industry is rapidly evolving and advancing with growing competitiveness. The key to survival is to stay relevant by constant innovation. We are creating our competitive advantage by offering cloud services with advanced features to SMEs and end-users at unmatched prices. Hence, we firmly believe that if we strive to provide quality services continuously with innovation at its core; then we will stay in the long-run despite the increasing market competition.
Your final thoughts?
Mustafa Chapal: We are fortunate compared to our ancestors – who experienced the past pandemics because we have the Internet. Businesses can survive because of it, and they need to focus more on the agility and readiness that cloud solutions can offer. ‘We’ are on the other side of the road – the providers to cater to these increasing needs and hope to deliver the best.
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