We talked to Okky Angga of Flynd about focus on optimizing business operation flow, reducing dependency, and providing better data transparency, and this is what he had to say:-
First of all, how are you and your family doing in these COVID-19 times?
Okky Angga: I am grateful that all of my relatives are doing well in these COVID times. We do take serious action and precautions to make sure everyone stays safe and productive.
Tell us about you, your career, how you founded Flynd.
Okky Angga: I started my journey as a technical consultant for banking products, then changed my role and moved to an analyst role for 5 years before starting Flynd. Prior to Flynd, I was also in charge of product management and development in a leading SEA on-demand logistics startup, which gave me lots of insights into the landscape and the issues the industry faces. During the time, I also exposed myself to a lot of operations that involve supply-demand, customer service, marketing, and fleet operations.
How does Flynd innovate?
Okky Angga: We understand the landscape of logistics in Indonesia and how people are operating their businesses. From that perspective, we try to complement their existing business process and focus on optimizing their operation flow, reducing dependency, and providing better data transparency to all stakeholders. Rather than trying to be an additional tool that supports their operations, we touch into their core business and help to make their day to day tasks less painful.
How does the coronavirus pandemic affect your business finances?
Okky Angga: During this pandemic time, we are very grateful that businesses are growing well as more and more businesses understand the needs of a digital platform to help support the new normal of working where anyone should be able to work from anywhere and anytime, given the needed resources. In terms of finances, logistics can be categorized as one of the sectors which got a good impact from the pandemic where customers now prefer to stay at home and have all of their purchases delivered to their home. Overall, it is a good time for the logistics industry to set a new standard of service level by providing more on-time delivery and status updates along with tracking to their customer and taking some load off from the operation and CS to reply to inquiry on delivery tracking and update.
Did you have to make difficult choices regarding human resources and what are the lessons learned?
Okky Angga: In Flynd, we believe in the economics of scale and keeping our team lean. With these principles in mind from the very start, we haven’t faced human resources issues as in the need to streamline resources and such. All of our work is also cloud-based, which makes our transition to working from home less painful. The lesson learned from this pandemic may be proved by our belief that with all the tools available nowadays, working remotely is achievable with the right procedures and goals. Having the team have a similar spirit is also key to perform in working remotely.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Okky Angga: For customer relationship management, we usually set up a communication channel per client we serve so they can escalate any issue faster, and we can help troubleshoot in real-time as well. For the tools, there are plenty of options available now, but from our experience, it is easier to select a tool that is already familiar with our clients, so there won’t be an additional barrier to face in communication.
Did you benefit from any government grants, and did that help keep your business afloat?
Okky Angga: Yes. Our government is very supportive in this crisis time. The government is giving tax incentives for sales tax and income taxes to help with the business’s cash flow.
Your final thoughts?
Okky Angga: In the year 2020, almost all businesses need to overcome a lot of hurdles in many ways, from adjusting to working remotely to issue in supply and demand. All of us need to innovate to keep the business going regardless of the industry, but with the right mindset and persistency, we can overcome any challenge coming. Learning from past mistakes and keep striving for better excellence is key to innovation.