We talked to Olga Provotar of HUSPI on how they are helping businesses build successful interactive product and this is what she had to say.
First of all, how are you and your family doing in these COVID-19 times?
Olga Provotar: Thankfully, this period was not dramatically tricky for our family, and no one got sick (some of the family members did get COVID-19. They had only light cases of it and are fine now.) We continue working from home, our daughter is enjoying her first year in school, and things are relatively good.
Tell us about you, your career, how you founded HUSPI.
Olga Provotar: As with most things in our company, its foundation was also organic. Several of us worked in the near-IT industries, and we started by offering IT consultancy services to a few businesses. Reworking of the business processes often involved reworking the IT infrastructure, integrating software instruments, and creating new features to streamline the work for the employees, making them more efficient.
Working with third-party developers added another layer of necessary communication and collaboration. IT companies often consider software solutions as a standalone instrument without thinking that it should become a natural part of their new business logic. To optimize this part of the work, we decided to create HUSPI and hired a few developers, who are still with us today.
How does HUSPI innovate?
Olga Provotar: What we do best is comprehensive business and technical processes’ optimization. Few things are as pleasant as seeing the business metrics and customer and employee satisfaction rise as an outcome of our work. Especially today, when digitalized business is a must for survival, we strive to present cost-effective solutions to our clients to help them stay above the waters or make them even more efficient, for example, in delivering their products or services to clients.
Our primary goal in the company is to take care of our clients and team members, so our activities are tied to this in one way or another, being mutually beneficial.
How the coronavirus pandemic affects your business, and how are you coping?
Olga Provotar: In the spring, we faced the fact that some of our clients, whose business was more physical (for example, real estate), suffered from the lockdown. Therefore we had to shut down some of the projects.
However, since we provide outsourced software development services, the COVID-19 pandemic affected us only because we no longer gather in the office all together daily. We didn’t shut down the office either because we understood that for some people, it’s possible and easy to work from home, while for some, it isn’t an option. As of right now, there are few people in the office daily, while the majority is working from home.
Otherwise, more and more of our clients (and potential clients) understand that outsourcing is not scary simply because people aren’t sitting in your physical office. With more and more companies offering remote work to their staff, this distance working becomes a standard across the world, so we foresee that for service companies such as HUSPI, there will be at least some positive results of this pandemic.
Did you have to make difficult choices, and what are the lessons learned?
Olga Provotar: Thankfully, the only significant choice we needed to make was to move everyone to their homes in the spring of 2020 to protect the team and our families from the unknown virus that was going on around the world. But as I mentioned before, it wasn’t a tough decision because we already had all the working and monitoring processes in place.
Who are your competitors? And how do you plan to stay in the game?
Olga Provotar: We have many competitors in software outsourcing, and the pandemic hasn’t changed that. However, it also didn’t change one of the main principles that we always tried to adhere to, as I mentioned above: taking care of our clients and team members. So far, most of our clients either returned to us for additional product or features development or have recommended us as trustworthy partners to their business friends. As a result, our company keeps growing organically, and it’s one of the best sustainable growth strategies.
Your final thoughts
Olga Provotar: I’m not going to be the first to say it, but: this world will never be the same as before the 2020 pandemic. This year has been wild – in many senses. However, just because it has been challenging, it doesn’t mean we get the right to give up and give in. It hasn’t killed us (yet, anyway). Therefore our only path is to become stronger by overcoming the challenges we meet along our way.