Patricia Monthe of MEDx eHealthCenter tells us about a nurturing ecosystem for smarter healthcare.
First of all, how are you and your family doing in these COVID-19 times?
Patricia Monthe: It has been an interesting rollercoaster journey in this time of covid19. We have been a network team since the launch of our company in 2015, and therefore it has not been a big shift for our team globally. The biggest challenge is on a personal note as it forced all of us to have to trust our inner circle only and constantly reinvent ourselves to stay sane from a mental health point of view. Bottom line, loads of SELFCARE were on the agenda during Lockdowns.
Tell us about how you founded MEDx eHealthCenter.
Patricia Monthe: Started at the end of 2013 and was in stealth mode for 2 years. At the end of 2015, the company was born with its headquarter in The Netherlands. The main reason for starting this company was mainly because our founder has seen firsthand the difficulties of poorly structured healthcare and has committed herself to play a critical role at the global, national and regional level to ensure Health4all and Health4wealth.
How does MEDx eHealthCenter innovate?
Patricia Monthe: We have traditionally used Design Thinking or Brainstorming to innovate. With COVID19 limiting physical presence and being able to physically make things. We have shifted to co-creation with companies in local countries where our know-how, technology, or solution are needed or demanded.
How does the coronavirus pandemic affect your business finances?
Patricia Monthe: Like many companies, Cash flow is a big challenge because many projects were stopped. Many countries have contacted us for medical equipment orders or COVID technology or solutions. In any case, the broken supply chain and manufacturing has been a show stopper for us to deliver on those requests in times of COVID19. We have nevertheless been very busy in terms of remote consulting. We are preparing for the opening because of the pick in need to improve healthcare across the globe.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Patricia Monthe: We, unfortunately, had to offboard a big part of the team in order to survive. They are pulling in and out when remote assignments are popping.
The biggest lesson for us is that this time reminds us of the need to adapt our working policy and approaches moving forward.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Patricia Monthe: It is critical to realize that this time requires 2 key capabilities from companies
1. Amazing communication with its stakeholders
2. Adaptability around your business model and service offering
We have always worked using solutions such as Google Suite, Slack, Mailchimp, and social media in order to collaborate, engage and sometimes build relationships with our potential customers and customer base.
Your final thoughts?
Patricia Monthe: Due to COVID19, The world is stepping into a new normal that is and will be shaped by Gen Y, Z, and A. All 3 Generations are the consumers, the voters of today and tomorrow. They are demanding different directions from the elite and the decision-makers, be it at the level of environment, economy, gender equality, health, and Racial Justice. The current elite fails to define policies and products/services to serve the next billion consumers and voters. There is plenty of room to disrupt the market and get aligned with what many call the WOKE GENERATIONS.