We talked to Piotr Łuszczek of ConQuest Consulting on how to provide professional business consulting services and this is what he had to say.
First of all, how are you and your family doing in these COVID-19 times?
Piotr Łuszczek: We’re all right. Times are hard for everyone, and we all have to be more careful than usual and take care of ourselves and other people. However, we are doing very well.
Tell us about you, your career, how you founded ConQuest Consulting.
Piotr Łuszczek: This is quite an unusual story! It results from a unique structure in our company. I found myself in it quite accidentally while looking around for work a few years ago. I started from the lowest positions, and as time went by, I was getting higher and higher. Apart from working on the project team, I started to deal with marketing quickly, becoming my passion. All this led me to the point where I am now. It wouldn’t have been possible if it hadn’t been for our organizational culture, which has been conducive to development for over 20 years. Thanks to this model, the organization is continually developing through a constant flow of new ideas and concepts.
How does ConQuest Consulting innovate?
Piotr Łuszczek: We continuously strive to adapt to the changing market and customer needs. Mostly nowadays we can see significant changes in this aspect. Many companies are currently operating under conditions of high uncertainty or reduced budgets. The value we provide more than before must bring measurable benefits to our clients. We strive for this in our actions – to bring the customer a real effect and profit for their business.
How the coronavirus pandemic affects your business, and how are you coping?
Piotr Łuszczek: The most noticeable permanent effect is the transition to remote working. As long as I can remember, the office’s working atmosphere was great, and you went to work with a smile on your face. Of course, this is still the case, but human contact has necessarily been limited. We deal with it the best we can.
As for the business aspect, it was necessary to intensify marketing and sales activities. After a momentary and small hole, everything returned to normal and is better than we could expect. Anyway, how could we conduct consulting activities for companies if we were not doing well ourselves?
Did you have to make difficult choices, and what are the lessons learned?
Piotr Łuszczek: Of course, we had to take many complicated steps and decisions. As for the main conclusion from the whole situation: be flexible and try to make fair use of the market changes. It is also worth cooperating and listening to your clients – they are often the source of inspiration.
How do you deal with stress and anxiety, how do you project yourself and ConQuest Consulting in the future?
Piotr Łuszczek: The organization of work is significant in this aspect. Good planning and reducing unexpected situations to a minimum is the key to reducing unnecessary stress. Nowadays, it is also imperative to meet frequently in smaller teams, for example, project teams. That gives a greater sense of control over what is happening in the organization.
Who are your competitors? And how do you plan to stay in the game?
Piotr Łuszczek: There are many similar size companies to ours, but what distinguishes us is something I have already mentioned before – tailoring our solutions to customer needs. We are acting, so we do not have to be afraid of competition because we are sure that we are the best choice for our potential customers or partners.
Your final thoughts?
Piotr Łuszczek: We live entirely in different times and face many challenges, and it is imperative to adapt to the new situation. However, with proper work impact and creativity, every problem becomes just a challenge to face.
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