Robert Sieg of itsmycargo.com tells us how they provide digital quotation software to eliminate a time-consuming manual way.
First of all, how are you and your family doing in these COVID-19 times?
Robert Sieg: We have been luckily staying healthy in my inner circle and psychologically keeping ourselves in check too.
Tell us about you, your career, how you founded ItsMyCargo.
Robert Sieg: I am a curious mind who got into the business early with school and studies. I discovered logistics 5 years through my family, and we founded this company after realizing that especially the freight forwarding industry will be entering its digital age. We then embarked on this journey and are still going strong today.
How does ItsMyCargo innovate?
Robert Sieg: Building a B2B SaaS business in a complex field is hard, and while you have to listen closely to your customers, you should make sure you don’t forget the larger goal and realm of your problem. We solve a core problem for any freight forwarder: being fast with pricing information to their customer or business partner. We sharply focus on being the best in this area, and everything else is secondary as of today.
How does the coronavirus pandemic affect your business finances?
Robert Sieg: While we are online, our industry is not fully digital. Our customers have been negatively impacted, and our finances too.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Robert Sieg: Yes, we reduced team size by 40%. We looked at our unit economics harder than ever before and decided that somewhat discouraged the team. But it was probably the only way forward.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Robert Sieg: We have internal systems and processes in place which are continuously adjusting to new learnings, problems that happen, or issues related to internal communication and with clients. Our core communication happens in slack, but also Trello and JIRA are valuable for keeping track of product progress. Lastly, an overview of data & insights comes out of Metabase, which is great once properly set up.
Did you benefit from any government grants, and did that help keep your business afloat?
Robert Sieg: Yes, a little bit, but you obviously cannot count on that to survive.
Your final thoughts?
Robert Sieg: I am still early in my career, but I appreciate the uniqueness of the situation. I wish every entrepreneur out there stamina and courage to keep going strong, manage your own psychology and your people’s motivation, and lastly, always focus on solving problems & creating value. The journey did not get any easier, but I am grateful to still be on it, and I am confident we have what it takes to find product/market fit and become a sustainable business.
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