Rolandas Meškėnas, Head of Sales in Serfy tells us how managing tasks in the field is a struggle but the firm simplifies things.
First of all, how are you and your family doing in these COVID-19 times?
Rolandas Meškėnas: Good question, most of our lives got a little tangled up because of the pandemic, but each case is different. Some of us had to stop what we were doing, and some of us had to adapt to the situation. My family is quite big, and I have something to be proud of. No one had to go through COVID-19, and all of us stayed together.
Tell us about you, your career, how you joined Serfy.
Rolandas Meškėnas: Actually, even at school, I dreamed of being a programmer or an IT specialist, but life took a different turn.
For most of my career, I have been working in the hospitality sector, where I learned a lot of important things. I was working at a luxurious place where the clients were top leaders, entrepreneurs, famous politics, and so on. While working in the B2B sector, I started to learn how to adapt to other companies and their requirements and, of course, how to make their dreams into reality. I must admit – all projects were different and very interesting.
I managed to obtain a lot of experience in the sales field while searching for new challenges.
“Serfy” has come into my life – a company where energetic, young people create programs, adapt them to business and force them to optimize processes. I became part of this team, I wanted to help the business, and I wanted more companies to know about us, our company’s activities, what we offer, how we can be useful.
I became responsible for the IT sales section. In fact, I’m glad the next generation won’t even imagine the future of business without a mobile phone because that will be the future. I know that our product is very good and I can say that it finds its own customers, we do not need to make serious efforts. Every month, we have expanded our customer base.
How does Serfy innovate?
Rolandas Meškėnas: Serfy is a management platform, and you can access it via a computer in the office or on a mobile app. On this platform, you can keep job information and view schedules. Both manager and employee can add or edit information, and others will see the changes when it will be done.
Serfy is a field service management software program designed to help managers and their employees improve efficiency. Here is how one of the software associated with the program can solve problems you’ve struggled with so far.
These days, the biggest advantage is that the system is fully made to have no real-life contact with the team members. For this reason, you can still work productively in a pandemic situation and more efficient.
Here are the processes of tasks you can see in the application:
• Administration of workers working remotely.
• Convenient distribution of tasks.
• Real-time task tracking (you and the client can track the task).
• Warehouse stock control and the amount of parts used on site.
• Ability to upload photos of the worksite.
• Client’s signature on the phone for the work performed.
• Employee hours.
• Monthly reports.
• GPS, which helps you to calculate the trip time and the fastest route.
How does the coronavirus pandemic affect your business finances?
Rolandas Meškėnas: We did not experience any issues with our existing customers, and our financial position is stable. We made the right choice of growth verticals from the start, and our customers grew steadily during the pandemic. Of course, when in the first months of the pandemic, some clients needed time to restructure their operations, we gave them discounts for our services and helped them restructure their risk management business processes. Now that our customers are fully operating online, their and our revenue have started to grow, so we are constantly growing as a company.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Rolandas Meškėnas: When the first wave of the pandemic happened, no one knew how to behave, and most people were scared. In the meantime, we searched for customers and showed them our tool that can handle a large flow of inquiries with few resources during a pandemic. It helps to share work when you’re not with your team. When the pandemic stabilized a bit, we started onboarding clients and helping to streamline their processes within the company. It makes us happy when, in this difficult situation, we can contribute to the management of other companies and help them work effectively…
Your final thoughts?
Rolandas Meškėnas: As for what is happening today due to the Covid-19 pandemic, there are business problems as well. Firstly, the routine sales meet & travel and softer aspect of closing a deal, especially for B2B sales where a face-to-face discussion with key stakeholders or a dine and meet is key to iron out contours of a deal. Secondly, a drop in demand from clientele in certain sectors such as travel, hospitality, timeshare, and aviation.
I want to wish everyone to get back to their normal life. Stay healthy.