First of all, how are you and your family doing in these COVID-19 times?
Sanjay Pandey: We are doing fine, mostly following social distancing and working from home. The COVID pandemic has shifted our meetings, conferences, and discussions to video calls. I feel fortunate to be working in a field that enables me to work remotely and stay safe. I am happy that all of my employees can work from home and stay safe.
Tell us about you, your career, how you founded QSS Technosoft.
Sanjay Pandey: I am one of the Co-Founder at QSS Technosoft, an India-based software development company with a presence across the USA as well. I founded QSS Technosoft in 2010 with an aim to offer industry-specific and niche technology solutions in terms of Web Development, Mobile Application Development, System Integration, UI/UX Services, Product Engineering, and Testing Services at an affordable price.
I’ve started QSS Technosoft after spending 10 years working in the same domain. The main motive behind starting this organization was to deliver innovative solutions to create value for our clients. Coming from an IT background, we were well aware of the pitfalls and unfailingly strived towards selecting the right technology development process to serve clients better. We are keen to help people create something new and innovative that can drive higher business growth for them.
How does QSS Technosoft innovate?
Sanjay Pandey: We accelerate innovation through execution. We try to solve our client’s needs by first understanding their specific requirement through a meticulous interview session and then following a rapid approach to developing a prototype of the solution. We look for feedback from end-users before coming out with a fully-fledged solution.
We’re always at the edge of trying new technology. Blockchain Development, AI & Machine Learning, Chatbot Development are some novel technologies that we have recently added up to our IT portfolio. Most of our clients hire us to modernize their existing technology stack or build new products with the latest tech.
The year 2020 has truly tested our innovation process. Yet, I’m glad to say that the QSS team has risen to the challenge with ideas, innovation & dedication.
How the coronavirus pandemic affects your business, and how are you coping?
Sanjay Pandey: It is definitely a hard time for businesses. We got to leave our office and have gone completely remote. The whole of our team has been working remotely from home. There was uncertainty from the business side, and we did lose a few clients in COVID-19 but at the same time also got to work with new clients from different industries. Post initial lockdown period, we have adapted ourselves, working remotely from home. Things are picking up now, and we are working on a lot of online projects – eLearning apps, telemedicine apps, on-demand apps, etc. during this COVID-19 pandemic.
Did you have to make difficult choices, and what are the lessons learned?
Sanjay Pandey: Yes, we had to make the difficult choice of keeping our team working remotely, which seemed like the right decision to keep everyone safe and healthy.
You have to iterate fast- to adapt to the situation or die. We decided to adapt and started our work entirely remotely. We had to make complex decisions for project management, team management, etc. By choosing to adopt a fully remote working strategy, we’ve felt the difficulties of working on hardware. We have managed things through frequent digital conferencing, daily stand up calls. It was hard at the beginning but is paying off now.
We learned that you have to be fast to adapt to the ongoing changes. As we say, within every crisis, there’s an opportunity. COVID lockdown taught us to cope with the unexpected things life brings in. Our mindset has completely changed after going through these tough times.
How do you deal with stress and anxiety, how do you project yourself and QSS Technosoft in the future?
Sanjay Pandey: I think I am quite good at dealing with stress and anxiety. The credit goes to my fully active lifestyle. I actively work at creating a balance in my personal & work life and follow a daily routine of eating healthy, rigorous exercise, playing with my children & spending good time with my family and friends.
I devote some time to strategically think about the long term future planning of our business as there are few things in business (like COVID period) that cannot be overcome even with hard work, a good plan, and a great team to execute. Presently, we’re constantly on video calls to stay in touch with teammates and clients and check whether our employees are also staying healthy and without stress.
Who are your competitors? And how do you plan to stay in the game?
Sanjay Pandey: Our competitors are innovative agencies that offer digital services similar to ours. We stand out from our competitors as all of our work is 100% in-house. We have all the required skillset in-house in our company, and our highly experienced professionals continuously look for new challenges and work on great innovative solutions. Working in diversified businesses has enabled us to create domain-specific understanding, and this is why we are able to achieve 80% repeat business from our clients.
We continue to develop our model of training, consulting, and execution so businesses can have flexibility.
Your final thoughts?
Sanjay Pandey: As per me, COVID is an opportunity that is helping you prepare for tough times. Those who will leverage it will emerge victoriously. The ongoing pandemic has taught us to remain connected working remotely. The period has enabled us to get new opportunities as well as tap into a large pool of talent worldwide.
Together, we can look out for and support each other.