Shubham Gupta of AMPM Store tells us about its “24 hours 7 Days” convenience store format & Covid-19.
First of all, how are you and your family doing in these COVID-19 times?
Shubham Gupta: All good.
Tell us about you, your career, how you founded the AMPM Store.
Shubham Gupta: I am the founder of AMPM STORE, a 24*7 Convenience Store. I have an MBA and good experience in marketing. I completed my internship in Luxury Ride for 1 year in various departments and am currently running my business of convenience stores in Haryana. I want to open 1000 Franchisee stores by 2025 and expand in India through the Franchisee model of the convenience store with a live kitchen and bakery with 24 Hour services.
How does AMPM Store innovate?
Shubham Gupta: We do our R&D on innovation and add on to the evolving world
How does the coronavirus pandemic affect your business finances?
Shubham Gupta: Not at all; rather, we saw an inclined graph.
Did you have to make difficult choices regarding human resources, and what are the lessons learned?
Shubham Gupta: Yes, HR has always been the toughest job in the world, so it is with us. Stabilizing the employees’ mindset in the retail industry is not that easy as it is almost fixed-rate at every corner. Thus they tend to switch instantly when they get a better offer.
How did your customer relationship management evolve? Do you use any specific tools to be efficient?
Shubham Gupta: Yes, taking upfront feedback has always been helpful with some feedback software
Did you benefit from any government grants, and did that help keep your business afloat?
Shubham Gupta: No.
Your final thoughts?
Shubham Gupta: Exploring and evolving the industry as an industry leader.