We talked to Tom Liddell of Harmony Healthcare IT about health data management and COVID-19.
First of all, how are you and your family doing in these COVID-19 times?
Tom Liddell: We are doing well. During these unpredictable and challenging times, we are working to keep perspective each day. While inconvenienced, we are fortunate. We know this is temporary. That is a message I use to ground myself, my family, and our team to keep us hopeful. In the meantime, there are a lot of Zoom meetings with an intention to keep levity and laughter as part of our day-to-day.
Tell us about you, your career, how you joined Harmony Healthcare IT.
Tom Liddell: I have always had the vision to connect health data to improve the care and the human condition. My journey in this field started over 30 years ago when I co-founded a healthcare technology firm, which evolved into a leadership role with WebMD developing electronic health records. That led to years of engagements with healthcare technology companies of varying sizes — all with a similar goal of connecting health data to stakeholders. Now, as CEO at Harmony Healthcare IT, our mission is to move and preserve vital information that strengthens healthcare delivery and improves lives. Information is so foundational to care. As the market consolidates, there is a need to make legacy patient records accessible, usable, secure, and compliant. That is why, today, we continue to build a platform for managing the lifecycle of health data – from consultation to extraction, migration, retention, integration, and destruction. Simply, our goal is to build the best company worldwide to complete this important work that must be done with integrity, accuracy, speed, and quality.
How does Harmony Healthcare IT innovate?
Tom Liddell: It’s the culture, and it’s every day. Our team thinks broadly and works hard. We also invest like any big tech company would in our product and service offerings. Our attitude is that innovation leads to growth and success for the entire team.
How the coronavirus pandemic affects your business, and how are you coping?
Tom Liddell: The market paused for two to three months, and we worked tirelessly to align the work with the market shifts. We reduced expenses while doing everything we could do to keep our people on board. So far, we have been successful. The next year is going to prove to be a continued challenge. Our products and services exist to support healthcare providers, so we are here to play a supportive role as they navigate the frontlines of the pandemic.
Did you have to make difficult choices, and what are the lessons learned?
Tom Liddell: Yes, difficult choices were made to manage the entire business through the pandemic, but they were born from team collaboration to “do the right thing,” which is a core value of the company. As far as lessons, I have learned it’s best to communicate transparently and frequently.
How do you deal with stress and anxiety, how do you project yourself and Harmony Healthcare IT in the future?
Tom Liddell: I breathe. Every day, I take time to reflect on roadblocks before us to try and gain patience and perspective to solve for them. Some time away at the lake is also key. Clarity breeds innovation and, ultimately, market leadership.
Who are your competitors? And how do you plan to stay in the game?
Tom Liddell: We have some visibility to our competition, but we set our own course for bringing first-to-market innovations to our customers by knowing them and their needs well. Our data management platforms and related services continue to evolve. That is how we stay in the game and also ahead of the game. We know our competitors met similar COVID-19 challenges to us. We wish them only the best so we can all serve the healthcare ecosystem when it’s needed most.
Your final thoughts?
Tom Liddell: Life provides challenges, many challenges. It is our reaction that frames and writes the story. With grit, we persevere.