INNOVATORS VS COVID 19
How Emotional Intelligence has Helped MyTasker Grow Amidst the Pandemic
We talked to Vicky Prasad (Victor) of MyTasker on how to enhance the value of time for individuals and organisations all across the globe and this is what he had to say.
First of all, how are you and your family doing in these COVID-19 times?
Vicky Prasad (Victor): The time during COVID-19 has been unprecedented for both my family and me. Being confined to our homes has led to more interaction among us. It has had both a positive and a negative effect at times.
Tell us about you, your career, how you joined MyTasker.
Vicky Prasad (Victor): Well, my name is Vicky Prasad. I am the Process Manager here. I have been with MyTasker for the last eight years. Before this, I have had experience working with many companies from various sectors. At MyTasker, I work in tandem with a large team of admin assistants, web designers, developers, marketers, accountants, IT professionals, content writers, and oversee their daily workload. I am responsible for growing the company by bringing in more sales, converting prospects into customers, and devising methodologies to increase its revenue by implementing various strategies. I am also here to ensure employee satisfaction, as well as customer satisfaction.
How does MyTasker innovate?
Vicky Prasad (Victor): We empathically monitor our clients’ needs and desires. It helps us come up with the solution or idea which they need. For instance, our multi-month plans have three months, six months, and 12 months of validity. These allow our clients to use their purchased hours over a long time at a discounted price. They can take their time to streamline work and delegate it properly.
How has the Coronavirus pandemic affected your business, and how are you coping?
Vicky Prasad (Victor): The Coronavirus has adversely affected many businesses worldwide, some more than others. We have seen the impact too. We saw a dip in our clientele in the initial months as many customers are from across the globe. Lockdowns in several major countries, like the US, UK, Australia, affected us. However, at that hour of crisis, employee health and safety was our main target.
Two weeks before our central government announced a nation-wide lockdown, we shut down our office and asked all our employees (headcount: 106) to work from home. Our IT & Admin Team worked round the clock to make it possible. We are still operating from our homes. We saw this as a hidden opportunity to get more customers as a rapid shift seemed likely, with more and more companies looking to move their business online. It allowed us a significant scope to provide virtual assistance. In a few months, we saw a steady increase in the number of customers.
We are coping by staying positive and ensuring that the team is cheerful, confident, and encouraged. We ensure that the team achieves targets and earn more than before. We are always in touch with every employee to ascertain that they are confident and upbeat. Besides, our clients have shown tremendous support and cooperation.
Did you have to make difficult choices, and what are the lessons learned?
Vicky Prasad (Victor): Well, we all need to make difficult choices to grow in our life. We often need to come out of our comfort zone and challenge preset notions.
We had never thought that we would have to work from home and assist hundreds of clients. It was unimaginable, but now, we know it’s possible. We are doing great.
How do you deal with stress and anxiety?
Vicky Prasad (Victor): I deal with stress by detaching myself from the situation at hand and taking a step back to evaluate the problem from a macroscopic perspective. Additionally, I practice Yoga and listen to Indian classical music. These are great stress busters and help me handle stressful situations.
Who are your competitors? And how do you plan to stay in the game?
Vicky Prasad (Victor): We do not consider anyone to be our competition 🙂 I think there is a lot of negativity and bad blood associated with the word “competition.” As long as you compete with yourself, you will move ahead. If you start competing with others, you will be stressed out. Our aim as a company is to grow from strength to strength by analyzing and working on ourselves.
To stay aligned with our objectives, we ensure that every customer at MyTasker feels like he/she is receiving premium service. We always endeavor to give them something more, something extra of what they require. We strive hard to make them experience the same level of satisfaction consistently.
Also, we ensure that every employee feels safe, content, and satisfied with MyTasker. If your customers and employees are happy, your company will do wonders.
Your final thoughts?
Vicky Prasad (Victor): My final thoughts — though the pandemic has caused a lot of ravage across the globe, we need to stay united, focused, and positive. We must fight this pandemic physically and mentally. The final goal should be to keep endeavoring.
As Winston Churchill said, “Never, never, never give up.”.
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