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10 common questions every car insurance shopper should ask

kokou adzo



Shopping for car insurance can feel overwhelming, especially with the multitude of options available in the market. It’s important to ask the right questions to ensure you make an informed decision and secure the best policy for your needs. Kotak general insurance highlights ten common vehicle insurance questions that every shopper should ask when exploring their options. You’ll gain valuable insights to choose the car insurance coverage that suits you best by asking these questions.

Car insurance FAQs

Below mentioned are 10 common questions every car insurance shopper should ask while purchasing a policy:

  1. What types of coverage are offered?Ask about liability coverage, collision coverage, comprehensive coverage, uninsured/underinsured motorist coverage and any additional types of coverage that may be relevant to your specific needs. Understanding the different types of coverage available is important.
  2. How are premiums determined?Ask about the factors that influence premiums, such as your driving record, age, location, type of vehicle and deductible amount. Knowing how insurance companies calculate premiums will help you better understand the cost of coverage.
  3. What discounts are available?Common discounts include safe driving discounts, multi-policy discounts, low mileage discounts and discounts for safety features installed in your car. Auto insurance inquiries about any available discounts that can potentially lower your premium.
  4. What is the claims process like?Ask about the steps involved, the documentation required and the typical timeframe for claim resolution. Understanding the claims process is crucial in case you need to file a claim. Additionally, inquire about any 24/7 claims support services.
  5. Are there any exclusions or limitations in the policy?Certain situations or circumstances such as using your car for commercial purposes or participating in specific activities like racing or off-roading may not be covered. Make sure to ask about any exclusions or limitations in the policy.
  6. What happens if I’m involved in an accident with an uninsured driver?Ask about the coverage limits and how this type of coverage works to protect you in such situations. Uninsured/underinsured motorist coverage provides protection if you’re involved in an accident with a driver who doesn’t have sufficient insurance.
  7. Can I customise my policy?Understanding your options for customisation ensures your policy aligns with your requirements. Inquire about the flexibility to customise your policy to fit your specific needs. Ask if you can adjust coverage limits, add or remove riders or modify deductibles.
  8. How does the insurance company handle renewals and policy changes?Inquire about the notice period for changes and any associated fees or penalties. Ask about the process for policy renewals and any potential changes during the policy term.
  9. What is customer service reputation?Research about the reputation and ask about customer service standards. Inquire about the availability of customer support channels.
  10. Are there any additional benefits or services included?Asking about these extras can help you evaluate the overall value of the policy. Insurance policies come with additional benefits or services, such as roadside assistance, rental car coverage or discounts on auto maintenance services.

The conclusion

To ensure you obtain the coverage that best suits your needs asking the right questions when shopping for car insurance is important. You’ll gain a comprehensive understanding of what each insurance provider offers by inquiring about coverage options, premiums, discounts, claims processes, policy customisation and additional benefits. This knowledge empowers you to make a decision and select a car insurance policy that provides the necessary protection while fitting within your budget.

Kokou Adzo is the editor and author of He is passionate about business and tech, and brings you the latest Startup news and information. He graduated from university of Siena (Italy) and Rennes (France) in Communications and Political Science with a Master's Degree. He manages the editorial operations at

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