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How to Fix Sorry PowerPoint Can’t Read 0 on Windows and Mac

kokou adzo



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Have you ever faced the error message ‘Sorry, PowerPoint can’t read 0’ when opening a carefully crafted PowerPoint file? It can be a frustrating experience, especially when your presentation is just around the corner.

However, there’s no need to worry. In this article, we’re going to break down why this happens and provide you with 3 proven methods to fix the ‘PowerPoint can’t read 0’ error. Whether you are using PowerPoint on Windows or Mac, we’ve got you covered. Let’s dive in!

Part 1: Common Reasons Behind the ‘Sorry PowerPoint Can’t Read 0’ Error

So, Why can’t PowerPoint read my file? In fact, there are several causes for the ‘Sorry, PowerPoint Can’t Read 0’ Error. Some common ones include:

  • File Corruption: Your PowerPoint file itself is corrupted, making it unreadable.
  • Incompatible PowerPoint Version: The version of PowerPoint used to create this file is not compatible with the version you are using to open it.
  • File Format Issues: PowerPoint can only open specific file formats, including the newer .pptx format and the older .ppt format.
  • User Permissions: You don’t have the appropriate permissions to access or modify the file.
  • Unsupported Elements: This unreadable file contains features that are specific to a newer version of PowerPoint or uses fonts not available on the system.

Part 2: Quick Fixes for the ‘PowerPoint Can’t Read 0’ Error (Windows&Mac)

Solution 1: Check If the PowerPoint File is Damaged

Whether you are a Mac or Windows user, the first solution to address the ‘Sorry, PowerPoint can’t read’ issue is to ensure file integrity. File corruption can occur due to various reasons, including sudden power outages, system crashes, or issues during file saving. If you PowerPoint file is damaged, give 4DDiG File Repair a try.

This powerful file repair software is not only user-friendly but also specifically designed for damaged Microsoft files. It can effectively repair various types of file corruption using advanced algorithms, regardless of the severity. Additionally, users can preview the repaired files before saving them to ensure the effectiveness of the restoration process.

Here is how to use it to fix the ‘powerpoint can’t read 0’ error

Step 1: Firstly, install and launch 4DDiG File Repair on your Windows or Mac. Then, navigate to the “File Repair” section. Click on the “Add Files” button to import your corrupted PowerPoint files.

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Step 2: Once the file is successfully uploaded, simply hit the “Start Repair “button and patiently wait for the repair process to be completed.

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Step 3: After the repair process finishes, click on the “View Results” button to preview the repaired files. If everything looks good, select your files and click “Export Selected” to save them.

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Solution 2: Convert File Format

When you encounter the error message ‘Sorry, PowerPoint can’t read the PPTX file’ on your Windows or Mac screen, you also need to check the file extension and the current version of PowerPoint being used. Some older versions of PowerPoint may not support opening .pptx format files. In this case, consider saving the PowerPoint document to an earlier version of the format to ensure compatibility. Here is how:

Step 1: Open your problematic .pptx file in PowerPoint 2010 or later.

Step 2: Select “File” in the menu bar, then “Save As.” If you are using Windows, you also need to click on “Browse” button.

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Step 3: In the Save As dialog box, select an older PowerPoint file format, such as .ppt. Finally, click the “Save” button.

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Solution 3: Update PowerPoint

Updating PowerPoint to the latest version is also a common solution when you encounter issues with opening PowerPoint files. To fix the ‘Sorry powerpoint can’t read 0’ error, follow these steps:

For Windows:

Step 1: Open PowerPoint. Then, go to the “File” menu and select “Account.”

Step 2: Under the Product “Information” section, expand the “Office Updates” category. Click on the “Update Now” button.

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For Mac:

Step 1: Click on the Apple logo in the top left-hand corner of the screen, and then select “App Store” from the drop-down menu.

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Step 2: Navigate to the “Updates” tab. If updates are available, click on “Update” next to the PowerPoint app.

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Solution 4: Open PowerPoint in Safe Mode

Opening Microsoft PowerPoint in Safe Mode can be helpful for addressing some common issues, including ‘PowerPoint can’t read 0’. Here is how to boot into the Safe Mode:

For Windows:

Step 1: Press the Windows + R keys simultaneously to open the Run dialog. Then, enter “powerpnt /safe” and click “OK.”

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Step 2: Try reopening the PowerPoint file displaying the error message ‘Sorry, powerpoint can’t read PPTX.’

For Mac:

Step 1: Click on the Apple logo and select “System Preferences.” Then, click on the “Users & Groups” option.

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Step 2: Now, click the lock icon in the bottom-left corner. Once unlocked, click the “+” button (Add) below the list of users.

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Step 3: Set account details and password, click “Create User.”

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Step 4: Finally, log in with the newly created account and open PowerPoint.

Solution 5: Open Your File in OneDrive

It’s not a guaranteed solution to fix the ‘Sorry PowerPoint can’t read 0 Mac’ issue , but it comes from a professional responder in the Microsoft community. You can first upload the unreadable PowerPoint file to OneDrive, and then try opening it there. If you can preview its content, the problem may be related to the PowerPoint file or the PowerPoint application itself.

Part 3: How to Fix Sorry powerpoint can’t read 0 on Windows 11/10

Solution 6: Unlock the File Downloaded from Other Sources

If the error message “Sorry, PowerPoint can’t read” still appears, it’s likely because the file contains content that triggers security warnings. Here are some steps you can take to unlock the file:

Step 1: Perform a right-click on your file and select “Properties.”

Step 2: In the “General” tab, check if there is an “Unblock” option.

Step 3: If so, uncheck the box next to “Unblock” and click “Apply.”

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Solution 7: Repair Microsoft Office

The improper installation of Microsoft Office is also the culprit for the ‘PowerPoint can’t read 0’ error.

Step 1: Press Win+R and type “control” into the dialog box. Hit the Enter key to open Control Panel.

Step 2: Navigate to “Programs” > “Uninstall a Program.” Then, look for Microsoft Office in the list of installed programs.

Step 3: Right-click on Microsoft Office and opt for “Change”.

Step 4: Choose the “Repair” option and follow the on-screen instructions to complete the repair process.


Part 4: How to Fix Sorry powerpoint can’t read 0 on Mac

Solution 8: Use the Version History Feature

You can easily fix the ‘Sorry PowerPoint can’t read 0 Mac’ error by using the Version History feature, but this method only applies to files in OneDrive. Here is how to do it:

Step 1: Press Command + N to open Finder and locate your problematic file. Next, right-click on it and choose “Version History.”

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Step 2: You might see multiple versions of this file. Select one of the versions, right-click on the three dots, and then choose Restore (or Download).

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Solution 9: Use Keynote to Open Your File

If all else fails to resolve the ‘Sorry powerpoint can’t read 0 mac’ problem, try opening the problematic PowerPoint file in the Keynote app. Many Mac users mention on online Q&A forums and help sites that this method is indeed effective. However, every coin has two sides. Although the Keynote app retains most of the content in the file, you are likely to lose certain formatting and features, such as specific fonts, transition effects, and charts.


Final Words

Now, you should no longer be puzzled by the question ‘Why can’t PowerPoint read my file?’ Our guide has walked you through the steps to address the frustrating ‘Sorry, PowerPoint can’t read 0’ error on both Windows and Mac systems. If this error stems from file corruption, 4DDiG File Repair will be your most reliable ally.

Kokou Adzo is the editor and author of He is passionate about business and tech, and brings you the latest Startup news and information. He graduated from university of Siena (Italy) and Rennes (France) in Communications and Political Science with a Master's Degree. He manages the editorial operations at

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