AskSpot

AskSpot is an AI customer service platform built for e-commerce, made by ASKSPOT sp. z o.o. in Kraków, Poland. It has two agents. The AI Chat Agent sits on the storefront and works like a trained salesperson: it searches the store’s catalogue, recommends and compares products, shows them as product cards and helps the shopper to checkout. It also answers order-status questions once the shopper confirms their order number and email. The AI Inbox Agent resolves support tickets in helpdesks such as Zendesk and Freshdesk and in marketplace inboxes like Allegro and Amazon. Both reply in 200+ languages and hand over to a person when needed. AskSpot connects to Shopify, WooCommerce, Magento, PrestaShop and other platforms, runs in EU data centres, and never uses customer data to train external models. 7-day free trial, no credit card required.