Rayna Tours and Travels has become one of the great success stories you would have heard of in the travel & service sector. However, the success wasn’t something that bloomed overnight; it kicked off initially without any concrete business plan, no mentorship or prior experience in the sector, or even adequate funding to create a commercial success. Yet, today, Rayna Tours has become one of the preferred travel service providers in the UAE. We bring you a short sneak peek into what it took for Rayna to turn their dreams into reality.
Manoj Tulsani, CEO of Rayna Tours & Travels, was heading the marketing division at Dubai’s Time Machine Group of Companies when he decided to pursue his passion for travel and exploring new cultures and experiences. He wanted to come out of his comfort zone and challenge himself, but a lot of risks were involved. However, his bold new thinking to leave his secured job behind and utilize all his resources to bring back the true spirit of travel led to the inception of Rayna Tours & Travels, and the rest they say is history.
Once Manoj resigned from his job, he founded Rayna Tours with his friend, a former colleague at Safeer Group of Companies. With both founders in their late 20s, they took one of the biggest risks which led to the revival of their guests’ travel experience. Starting from a small travel outlet in 2006 within Flora Grand Hotel, the concept of arranging tours and activities in Dubai for the hotel guests was off the block – innovative and creative at that time. It wasn’t easy for them to start off in an entirely new industry, but it did give them some advantage. At the same time, they were raw in bringing a ubiquitous experience across the entire travel journey; this included effective planning resources, an awesome booking experience across all channels, and exceptional customer support.
The tough ride and process
While they did have the first-mover advantage, extrinsic market factors impacted their initial growth. For example, a robust business plan or a roadmap to steer the business through the competitive environment was missing. Fund shortage and lack of an experienced team further aggravated their initial struggle. But, they have had always focused on detail with a clear vision for the future and this has helped the company expand and grow quickly. The result was evident as Rayna Tours went on to launch 15 more travel outlets in the region’s admired four-star and five-star hotels.
Entering the Big Boy Leagues
The rapid expansion of opening 15 more travel outlets all over Dubai was the company’s baby steps into the big boy leagues, giving rise to a new set of innovative ideas to acquire customers and retain them through an exceptional support chain. Within three years, they established their status from a travel outlet to a full-fledged Destination Management Company that specializes in safaris, cruises, luxury tours, Dubai tours and Abu Dhabi tours to name a few. This period saw the company making smart moves through some well thought investments and acquisitions like acquiring a desert camp, an array of buses, coaches, luxury vehicles, cars, and cruise inventories to expand their service portfolio horizontally. Moreover, interacting and directly connecting with the customer helped them eliminate the intermediaries in the supply chain, thus, providing a great sense of value and awesome packages keeping the customer experience as the utmost priority for both B2B and B2C sectors.
Rayna Tours knew that they had to invest heavily in technology going forward due to the dynamic needs of the business. This requirement saw the launch of Rayna’s technical off-shoot, Technoheaven Consultancy. Another strong point of the company is their highly-skilled, talented, charismatic, and experienced employees who are in line with the industry’s technology trends. This has allowed them to formulate the dynamic market scenario well.
Rayna Tours is also active on B2B sector where its exclusive web portal focuses on easy navigation and modern features that make the online booking process seamless and user-friendly. It has been instrumental in reimagining the way customers travel. Raynab2b also helps in strengthening the travel agents and small travel business scenarios.
With multiple apps, creative programs, and several interactive tools, Rayna has always stood out from its competitors to make online booking simple and convenient to use. They bring a complete set of packaged and customized tours at the click of a button.
Rayna has established a strong presence in the UAE region, and the company is now known globally. The company has opened its branches in various parts of the world, such as India, South Africa, Singapore, Malaysia, and Thailand with well-planned moves.
Being a decade old, Rayna Tours Dubai has been acknowledged on various forums for its commendable customer services and breakthrough technology impact on the industry. In 2017, Rayna Tours bagged the Best Partner Award for Dubai Parks and Resorts and the Best Performer or Top Seller Awards for the Global Village, Dubai Dolphinarium, and Yas Island, including the Ferrari World. Awards went further into their kitty with the Arabian Travel Awards in categories of Best Destination Management Company and Best Travel Portal. Bagging the greatest TripAdvisor’s honors, the Travelers’ Choice Award twice in a row, both in 2020 and 2021, was perhaps the standout. The majority of the voting was unbiased and based on user reviews offered.
Setting a Benchmark During COVID-19
Many companies saw pay cuts and layoffs during the COVID-19 era when the revenue and profits dipped to almost zero. Although travel and hospitality were the worst-hit sectors, Rayna Tours stood out in the market by adapting to a new normal without any significant layoffs. Keeping the consumer’s spending power in mind during the COVID-19 outbreak, Rayna came up with several budgetary and flexible policies to bag the authorized seller of tickets to the View at the Palm, Madame Tussauds Dubai, Ain Dubai, and many modern Dubai attractions as well.
Listening to your Heart
Manoj Tulsani has always listened to its heart and his inner voice. Every journey goes through its share of challenges and struggles. Overcoming these and not backing off with utmost inner self-belief remains the key to survival. Other elements like resources, market knowledge, skillset, business acumen, leadership, market trends, etc., will all fall in place over a period with experience. He also says that you will never understand the result unless you decide on a choice.
Rayna Tours & Travels is one of the inspiring success stories in this sector. The team is power-packed with enthusiasm, a great culture, promptness, honesty, and dedication coupled with amazing technology trends and innovative ideas to help the customer enjoy every moment of their journey. Their acute customer focus-oriented approach is one of the key reasons they can easily adapt in every market and match the taste of every person who thinks about making traveling an experience to remember. The path was never and will never be easy hereon as well. But, staying on top is tougher than reaching the top. Every journey teaches us a lesson, and it is important to absorb all the experiences irrespective of whether it is good or bad and keep learning every day.
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