In today’s world, everything is built upon connections. We connect via voice, we connect via video, we connect via text. It’s easier now than ever before to stay connected – and this never-before-possible accessibility has changed the face of business as we know it.
No longer is it necessary to lease office space, or even to have a singular office setup like in days past. Remote work is booming, with more and more businesses adopting the practice of having workers do their jobs from home. A company can be spread across the globe and still run smoothly because communication has become so easy. And more and more businesses are adopting this model, having at least part of the workforce working virtually.
Not only is remote work the latest trend in business, but more and more virtual services are being offered every day. You can contract different companies to handle your mail, your marketing, and your website. If it’s an essential part of your company, chances are that you can get the service you need to be performed remotely. And one service that has been around for ages – the answering service – is booming even more in this busy day and age.
Answering services have helped business owners manage calls and messages for decades. And now, more than ever, this kind of service is in demand. There are many benefits and perks to having this kind of service. Companies like VoiceNation even provide many free additional services for their customers, such as featuring bilingual receptionists at no extra charge.
If you’ve thought about using an answering service to handle calls and virtual reception for your business, take a look at the following benefits. These just might bring to mind something you hadn’t considered before and help you to make a decision.
1. Make Your First Impression Count
Many people calling your business may be reaching out for the very first time. We all know how important a first impression is, and what better way to make an impression on potential customers than with a professional reception-style answering service? Callers will be greeted by a friendly voice, and have a genuinely good experience while feeling confident that their message will be properly delivered
The receptionists at the service can often answer simple questions, saving you the time and money of dealing with so many inquiries. These can include questions about business hours, products and services, and when you might be available to return a call. Additionally, some answering services specialize in providing reception for specific industries, like the legal, medical, or financial sectors of business. This means that those answering your calls and fielding your messages will have industry-specific training and know-how, giving further credibility and consistency to the receptionist service you’ve chosen to use.
2. Never Miss a Message
Missing a customer call can be a costly mistake, especially if you can’t access your messages. Voice mail inboxes get full, making them unreliable and in need of constant monitoring. With an answering service, your customers will always be able to speak with a knowledgeable person and leave a detailed message if they should choose to do so. An answering service is definitely the most reliable way to receive messages other than having an actual receptionist on staff.
Being able to respond to customers in a timely manner makes a terrific impression on new and existing customers. You want to show that you are on top of things, that you take every customer call seriously, and that you are absolutely reliable in terms of communication, and a virtual receptionist can help you to reach that goal. Of course, the answering service can only do half the work – you’ll have to return the calls yourself! But still, having half of the work done for you is pretty great.
3. Take Actual Time Off
Vacations can become vacations again when you leave work behind and let the answering service field your calls. You can instruct your service to send zero notifications if you like, allowing you to truly disconnect from work. That’s a rare luxury these days when cell phones have made it nearly impossible to actually step away from work. But while you’re away, you will still have peace of mind in knowing that any calls are being handled professionally back at home.
Features like call-forwarding are always an option, of course, but you will get to decide which calls you want to be sent to you and which you’d rather handle when you return to work. It’s truly the best of both worlds because an answering service allows you to fully customize your availability.
Whether you decide to use an answering service or not, it’s clear that there are many benefits to doing so! With a little research, you should be able to find a service that will meet all of your needs.
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