Virtual switchboard: How does it work and its benefits to companies?

The telephone sector is amid digitization. Thus, the virtual switchboard supports the digitization of companies by replacing PABXs. This type of private telephone network is becoming obsolete is now making way for VoIP. All calls go through an internet connection. These digitized calls are of high quality because the hosted telephone switchboard is managed by software and so it’s easy to handle them.

A virtual switchboard has several benefits because of its advanced functionalities which help to improve efficiency in companies. Here is in-depth information about a virtual switchboard.

It’s easy to install a virtual switchboard

In the past, setting up a switchboard was expensive because it needed equipment that required complex installation and regular maintenance. Also, you had to be trained to use it effectively. But today the cloud switchboard requires little investment and works without advanced technical know-how.

The virtual switchboard is operated from the software interface, and so it does not require maintenance or intervention by technicians. Moreover, it is easy to learn how to operate it and can be set up in a few seconds.

Call management is done by cloud telephony

The VoIP switchboard has the classic features of a switchboard: call transmissions, call forwarding, call recordings, waiting for line, etc. But that’s not all. The advanced functions of this digitalized telephone switchboard such as scheduling successive calls or one-click calling promote productivity. In addition, the efficiency of the software means that you will miss fewer incoming calls and it allows the staff to automatically assign calls to the concerned employee or department based on the customer’s request, especially via an Interactive Voice Server. So this feature provides a better customer experience.

Automating outgoing calls and integrating new phone numbers directly into a CRM is a real time saver. As for call quality, it remains optimal with the automatic choice of the best network by the software. IP telephony is today the most reliable due to internet stability.

The cloud telephone switchboard, an economical solution

A virtual enterprise standard saves money. In fact, you no longer pay for unused extensions and no longer incur additional costs for international calls or private numbers. There is no maintenance expense to be incurred because it’s done by your VoIP telephony provider. Once the software is installed on the workstations, and the application is configured on the mobiles, each user can access it without any technical assistance. In the event of a problem, a help centre managed by a support team is however accessible.

A flexible telephone solution

The software can be installed on any connected device, and so employees can access it while teleworking when travelling, or from their mobile. An application is available on IOS and Android. Companies with international offices can add numbers corresponding to the concerned geographical area. This is how the digital switchboard supports business growth.

The IP telephone switchboard at the heart of a productivity system

Another interesting feature of the virtual switchboard is its easy and quick integration with other company’s business tools. It can be connected to a CRM and communication or work applications thus reinforcing teamwork and collaboration. They can also synchronize all their activities around it.

You can automate call entry tasks to avoid any time wastage, add tags to calls or call routing thus increase productivity and improve customer and user experience.

It has a dashboard that contains statistical data to measure performance and make informed decisions based on their analysis.

Therefore a virtual switchboard is essential for the digitization of companies because IP telephony is the future technology.