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IP Telephony : The Businesses Use Cases

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ip telephony

The concept of IP telephony has been in the market since 1995, and companies have been using it to upgrade their business phone system. In this technology, voice data is sent or received through the internet connection instead of the landlines that transmit analog signals, and routers and modems are used to connect the IP phones to the internet.

The introduction of internet-based phone technology transformed the field of telecommunication; however, IP telephony was initially prohibitively expensive and had low audio quality. Today this technology has improved by leaps and bounds because it has advanced business phone features, cheaper running costs, and HD voice quality.

The article will review how OMNItotal offers a simple and affordable option with its Hosted IP Telephony powered by the cloud.

Hosted IP Telephone Service

Basically, hosted IP telephone service is an unmatched technology whereby calls made through a simple internet connection are automatically routed to a reliable and sophisticated advanced cloud computing system. This cloud-based business telephone solution has a generous amount of options and is not dependent on your location. Therefore, organizations with international coverage can use hosted IP telephone services to integrate software phones for their workforce.

The following are some of the attractive benefits of using cloud telephone solutions:

  • This state-of-the-art technology ensures uniformity of service across the board.
  • The company can fully and easily customize these features and options based on its needs.
  • The superior technology offers efficiency at low- cost, thus reducing usage costs.

Advanced Telecommunication Services for Remote Working

The covid-19 pandemic has changed the way people work, so organizations have shifted from an office setup where all employees report every morning to working from their homes. That means with this new normal workers have offices in the homes. OMNItotal saw this need and created a host of products and services that facilitate communication among remote workers, thus enhancing teamwork and teleworking. As a result, companies using these solutions will achieve greater efficiency while reducing costs.

The following are some of OMNItotal’s cloud telephone solutions:

Microsoft Teams: The application allows you to make and receive calls, chat, hold virtual meetings, send emails to the communication channels, and more.

Zoho CRM: This is a customer relationship management software that, aside from optimizing your customer database it has tools that allow you to conduct surveys, email campaigns, analyze results, and schedule clients’ appointments.

Callthru: The cell phone application helps you maintain a professional experience expected in the corporate phone service while keeping your mobile communications easier. How is this achieved? Imagine you’re on the road, but you want to give your customer some feedback; however, you don’t want to call them using your personal number. Callthru comes in here because you will use your cell phone, but the call will display your business number.

OMNItotal has a lot to offer you. So, whether you’re a car dealer, a catering establishment, chain store, healthcare clinic, insurance, brokerage, or law firm, there is a lot you can learn and gain from its IP telephony.

Kossi Adzo is the editor and author of He is software engineer. Innovation, Businesses and companies are his passion. He filled several patents in IT & Communication technologies. He manages the technical operations at

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