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Is the Agency an In-House or Outsource Shop?

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It’s no secret that the marketing business is changing. If you’re a small business owner, you know that many marketing tactics that helped your business grow in years past may not work as well today. That’s why it’s essential to look for an agency with experience and expertise in digital marketing—and one that can help you adapt to these changes. When searching for such an agency, here are some essential things to consider.

1. Experience Counts

When it comes to marketing, experience counts. Agencies with experience have a better understanding of what works and what doesn’t. They can help you create a more effective marketing plan that has greater reach, which is essential if you want your business to grow.

And not only does experience give agencies more knowledge about the industry in general, but it also gives them insight into your specific business model and target audience. This means they’ll be able to provide more targeted solutions for you than their less experienced competitors.

2. Consider Your Budget

You need to understand your budget, but don’t let it limit you. It’s easy to get caught up in the idea of hiring an agency that is out of reach financially. While this may concern you, try not to focus on price alone when choosing a marketing agency. A good fit is more important than price and will pay off in the long run.

Once you have decided on a budget range, consider what value they can bring to your company as a whole. Ask yourself how much time could be saved by outsourcing some tasks and focus on those areas and how they will help with other aspects of your business, such as sales or lead generation.

Anything that would benefit from their expertise in that area should be considered when deciding whether or not an agency would be suitable for the job at hand.

3. Measure Success

So, now that you have found a marketing agency that fits your budget and needs, it’s time to think about what success means to you. And the first way to do this is by measuring the success of the marketing campaign.

The most important thing when measuring campaign success is to be clear on what you want to achieve. Ask yourself: What are my business goals? How will I know if they have been met?

You should be able to quickly answer these questions before any work begins to set up a framework for evaluating results and ensuring that every step of your campaign achieves what it was designed for.

4. Is the Agency an In-House or Outsource Shop?

Another vital consideration is whether the agency will be an in-house or outsourced firm. An in-house marketing agency works directly with your team, allowing them to create content, manage social media and even produce videos.

An outsourced marketing firm provides a broader range of services, including website design and development, search engine optimization (SEO), email marketing, and more. This relationship also gives you more flexibility because you’re not locked into one company for all your needs.

Outsourcing can often be more cost-effective depending on what needs to be done right now versus what may come up later down the road when another opportunity presents itself.

5. Communication

As a client, you should expect to be treated with respect and honesty. The agency you choose will be working for you and your company, so they must understand what that means. Communication is key in any relationship, but when it comes to marketing agencies, there are a few factors that might make communication more difficult than usual.

The first thing to consider is the language barrier. Many agencies are located overseas (which is not inherently bad), or their employees speak English as a second language (which can make things more difficult). If this is the case, then it’s up to both parties involved in negotiations—you and your marketing agency—to work together until everyone can communicate effectively in one common language.

The second thing we’ll look at is technology. Some agencies have proprietary agency project management software solutions, while others use industry-standard platforms such as WordPress or HubSpot. Whichever platform an agency uses will affect how easy it is for them to communicate with their clients. Different platforms may present different challenges when trying to get messages across clearly.

6. Size Doesn’t Always Matter

You might think bigger is better, but that’s not always the case. Large agencies may be able to offer you a lot of services for a single price tag, but small agencies are often much more personable and attentive. They can be just as effective as their larger counterparts, and they tend to cost less in the long run because of their flexibility.

Smaller companies have an easy time adjusting their strategies to fit your needs because they don’t have big budgets or rigid processes. This allows them to become more flexible and responsive than larger agencies will ever be. It also means they won’t charge you extra costs or spend too much time on projects that don’t make sense for your business model or marketing goals.

7. Consider the Relationship

As far as your relationship with the agency, there are a few things you want to consider. First is trust. You need to feel like you can trust the person or people who will be working on your project. That’s an essential part of any successful relationship, so make sure that you have someone in place that you can depend on and trust with the task at hand.

Second, you want someone who understands your business model and marketing goals. If you have a tight budget for your project and are looking for something specific in return, then the agency must know this going into the project.


We hope this article has helped you consider what you need to look for in an agency. There are many more questions to ask, but we tried to focus on some of the most important ones that can make or break a campaign. Remember that it’s not all about price, which people often focus on. The goal is to find a company with the right approach for your business and will help you grow.


Kossi Adzo is the editor and author of He is software engineer. Innovation, Businesses and companies are his passion. He filled several patents in IT & Communication technologies. He manages the technical operations at

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